Customer Reviews SoftWalk Helena
Write A ReviewRating Summmary:
179
179 total reviews
Review Breakdown:
55%5Rated 5 stars out of 5
16%4Rated 4 stars out of 5
18%3Rated 3 stars out of 5
5%2Rated 2 stars out of 5
6%1Rated 1 star out of 5
Customer Fit Survey:
78%"Felt true to size"
69%"Felt true to width"
84%"Moderate arch support"
Additional Reviews
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Overall3Rated 3 stars out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The size 7 ½ was too small and the 8 was too big. It has no support of the foot. I have a bunion on the exterior of my right foot and require a wide shoe. This was supposed to be wide and is not...painful.
I'd also recommend:
Vans
Anne, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Ordered extra wide, normally wear a wide and these seemed more like a regular width. Need to return.
JW, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Love the style, liner, zippers. Fit as expected and did order wide per reviews. Problem is the soft spongy bump in the sole which I assume is arch support falls in the ball of my foot. It is too far forward. Manufacturing defect. I have to return them.
Kathy, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
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Poor SupportGreat Support
Very neat looking boot. Over all the size was small. Seam on inside, where the lining ended at the back of the heel, was very uncomfortable. Therefore, I returned and did not try a different size.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Poor SupportGreat Support
The pros :
It’s nice, warm and very soft. It has a nice fur like lining on the inside. This would be great when it’s cold out but you don’t feel like wearing your knee high chunky boots. I like how these are flat. I can’t wear any heels due to foot issues.
The cons:
I have narrow feet and even for me it felt tight at the toes.
I used thinnest ankle socks I can find. Might have to use those no show liner thingys. They do look like house slippers.
Shoeluvah, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort5Rated 5 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
This boot seems great for a narrow foot, which is what I have. I was super excited about it but unfortunately was short in the toe. The comfort level was great, so I really wish this would have worked out. This boot would have been perfect to kick around in all day with a cute pair of skinny jeans.
I'd also recommend:
Naturalizer, David Tate, Franco Sarto
Ann, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I had to return the boot because it felt big on my foot. I just knew I would not be able to walk long distances.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These are the most remarkable shoes...fur lined throughout, soooooo cozy. But the reviews are true and they run tight. Since I wear a 12D, there's no size up for me to order.
I'd also recommend:
Generally Softwalk fits, just not this one. Clarks
Kim, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort2Rated 2 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I normally wear medium width, and ordered wide so I could wear these boots with thicker socks. However even with my thinnest socks, these still feel cramped! I'd order WW if it was an option, but it's not. So back they go, Zappos. Whaa.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These boots were really narrow for being marked wide. I also was not thrilled with the leather luggage color, which is what they had in my size.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These boots run large. I normally wear 7 1/2 or 8M and I ordered these in 8M. The arch support is also too much.
The fur lining and zippers are good. If someone wants a lot of arch support they would be ok.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
the right shoe had a hard cup that was cutting into my heel. It was only the right shoe I had to send them back otherwise they were great.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
cute shoes but way too small
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The wide was still pretty narrow in the ball of the foot and too wide in the heel. I wanted them to be more relaxed across the ball of the foot. Instead my pinky toe was pinched and my heel was slipping around.
Heidi, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The fit seemed on point, but they're just not as good as they could be. They could have a bouncier sole. I don't think an insole would fit inside. They're not terrible, they're just only okay, which, if you really NEED supportive comfort shoes, is not enough. If you're in a chair most of the time and only walk to the car and back, these are fine. But it would be a mistake to work standing or walking in these.
I'd also recommend:
Orthofeet, SAS, Tretorn
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort3Rated 3 stars out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The boots are very soft and wide enough for my foot with the bunion and very cushioned, however, the arch support is not where my arch is. It is very uncomfortable. I think they are just too big, but the 7 ½ was too small...go figure. They are also very loose around my foot. They have no support for my foot.
I'd also recommend:
So far, my best support and comfort for my deformed foot is Vans Comfycush Hi top. No good in snow.
Anne, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort3Rated 3 stars out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
I buy the same size in this brand all of the time but this shoe is TIGHT. Maybe it’s because of the thick fur inside but I think they should figure that into the sizing. Also the grey looks fake- like it’s plastic. Going back ASAP.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Feels like 9.5 E not EE. Tight toe box.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
No idea how this is called a wide with. My foot felt like it was in a vice. So pretty though, sad I can’t keep them
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
These boots are warm and comfortable… however they fall apart fast the seam falls apart in the leather and the sole comes off the bottom. They get scratches up super fast in toe area.
Dee, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
This is my 2nd pair ordered in the SoftWalk brand. This is the first time I have bought this brand. The boot is marked a 7 1/2 WW which is my normal size. However, the boot is about 2 inches shorter than my other 7 1/2 WW sized footwear. Also the width of this boot is about 1 and 1/2 inches narrower than my other 7 1/2 WW sized footwear. The width appears to be that a Medium or "B" width boot. I returned the first SoftWalk boot, the Albany, and sadly this Helena boot is going back too. The leather is lovely and very soft. The boot is a beautiful style and looks like a very good quality boot with the faux fur lining & cuff . I am so disappointed that these boots are not wide enough for me even though they are marked as a WW or double wide width. Buyer Beware! These boots run VERY SMALL & MUCH NARROWER THAN MARKED!!!
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The outer sole is very narrow, in M, so your foot flops over this area when you walk. Very soft, nice to look at. Can't walk in them.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at SoftWalk
The toe box of these boots is far too narrow because it is not ergonomically shaped! The outside edge of the toe box starts to curve in too soon which squeezes your toes so much that they feel like their circulation is being reduced! Even though I have a narrow (AA) width foot, I ordered a medium (B) width because I wanted to wear my thick winter socks in them, but even so, these boots were much too tight in the toes with anything but the thinnest sock.
I tried removing the removable inner soles, which gave my toes sufficient room, but then the footbed was not cushioned enough. These boots need to be re-designed to have a more ergonomically shaped toe box, and to have the attached inner sole be more cushioned so there's no need for the additional inner sole which raises your foot so high up in the boot that it is too tight on your toes.
Also, the leather is too stiff and causes an annoying popping sensation when walking.
It's such a shame that these boots were so ill-shaped in the toes because a perfectly flat boot as attractive as this was exactly what I'd been looking for.
Madeline,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
This WW shoe was too narrow for me. Easy Spirit, however, was wide enough. The boots are quite pretty.
I'd also recommend:
Easy Spirit
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I usually wear 7 1/2M or 8M is all shoes/boots. After reading the reviews that these boots run narrow, I ordered them in 7 1/2W. Not only were they too narrow throughout, the ankle area was also too tight. The arch support was too much, there were rough seams in the heel area and I found the boots to be too heavy. I returned them and I don't recommend these at all.
Anonymous, Zappos Customer,
0 found this review helpful.
