Contact Information

1. CALL the Zappos Customer Loyalty Team:

We are here for you 24 hours a day – 365 days a year. 1-800-927-7671


Ask your question right now with a member of the Zappos Customer Loyalty Team.
Go ahead - start a conversation now!

3. TEXT the Zappos Customer Loyalty Team:

Text CHAT to 1-833-927-7898 to chat with the Zappos Customer Loyalty Team by text.

By texting CHAT, you consent to receive text messages (including automated and marketing messages) from or on behalf of Zappos at your mobile number provided. Consent is not a condition of any purchase. Text STOP to end your chat. Message & data rates may apply.

We’re available to respond 6am – 11pm PST but text us anytime and we’ll get back to you! If it’s urgent, give us a call!


We look forward to helping you with your inquiry. While not as quick as Live Chat, we respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Email us:

Frequently Asked Questions:
Answers to our most commonly asked questions: Frequently Asked Questions
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