Customer Reviews L.L.Bean 30 Liter Comfort Carry Laptop Pack

I bought this backpack in Sept 2024 for my high school senior. He used the backpack normally all senior year and into college. One strap was fraying after a year and then quickly deteriorated. We brought it back to the store even though it was over a year since the purchase and they couldn't provide any help. Very frustrating since LL Bean has always had quality products and the bag was great except for the strap. If I'm going to spend $100 on a backpack I'd hope it would last longer than 18 months.

Love the backpack, but purchased for my college student in Feb and in March the seams on straps are ripping already. I would think they would be made more rugged.

I use this for work and just returned from a three week vacation where I carried it daily in Alaska. Good size. Light weight. Secondary pouch is a bit of a mess as the divider doesn't do much and everything in the pouch just sort of hangs out together. I took two stars away because the straps are angled too wide. I am a 5'9" male with a 44" chest and the straps hit me at the very farthest out on my shoulders - this causes them to slide off constantly unless I have the chest strap latched.

There's no storm flap over the outside zippers, which comes across like a cheap, cost-cutting measure. If I didn't need the pack as soon as I got it, I probably would have returned. It'll do.

Strap broke within a week. I think it was a defective one, but I've never had that happen with an llbean backpack before. I've had them since I was a kid. Exchange was simple at the store. We will see how this one lasts!

Seems overpriced compared to what you get from other high end companies for the same money. Thin material and the water bottle holders are very limited. As a family we spend a lot at ll bean, mostly satisfied. My high schooler will put this to the test as well as the warranty.

My son really likes the design of this backpack better then the other school backpacks. I was hoping this would work well for him. I don't think this is made well enough to be a school backpack. It's already coming apart at the top of the strap. My son is in 7th grade and it barely holds all of his things. He hasn't even tried to bring his laptop home from school yet.

I don't even know what to do with all the straps. They are everywhere. Not a fan. Not the LL Bean quality I remember. Disappointed

Very nice backpack but too small for my high schooler

Meh it's a good backpack but it's definitely not up to LL Bean's usual quality and standards. Fabric quality is only ok. Lining is bright turquoise which is garish against the black outer fabric. It's kinda small too. I miss the llbean quad pack and the older, better models. It's fine for now.

Very disappointing! My daughter wanted something mature looking, besides the same Deluxe Backpack she's had for years. We thought this would be an upgrade in style. It is but it's WAY too small, not large enough for an older middle schooler or high schooler. Isn't large enough to hold a 2 inch binder, a few notebooks, a laptop, lunch box and gym clothes. She will certainly not be able to use this through high school or college. Will be handing down to my 4th grader who's 60 pounds, 55 inches tall but only brings a binder and lunch box to school.

I bought this backpack to replace an older model I had for work. I don't recall the name of the other backpack, but it had a zippered bottom compartment for shoes and gym clothes, which I loved. However, that model isn't made any more, so I chose this. As others have noted, the pockets for water bottles, which looked like a great addition to me, are very small. Only the slimmest bottles will fit. The laptop compartment's padding is meager, and the front zipper pocket, where I usually throw my wallet and keys, is a black hole. There's no key clip, so I often have to dig. It's fine, just not the thoughtfully-designed and incredibly useful bag I've come to expect from L.L.Bean. C'mon, you can do better than this!

We really like this pack but why is there only one available color that is more on the girly side. Are you going to get more colors for this?

I generally like this backpack. However, I miss having a clip for my keys. I also wish it had a few more compartments like my older LLBean backpack does. One of the zippered pockets is slightly annoying because it feels like I would need a young child with thinner arms to help me retrieve objects from the bottom of the pocket.

Colors are nice, fabric seems sturdy... but I preferred the older versions with a single giant compartment over the multiple subdivided ones. Even worse, the water bottle pockets are not actually large enough for a 1 qt Nalgene. Returned.

I bought the Comfort Carry Laptop Pack, 30L because I was so satisfied with its predecessor (by whatever name). This "version," however, is satisfactory for its purpose, but the amount of space available inside (for both the laptop and other stuff) is decidedly less than what I had before. Moreover, the materials seem to be a lower-grade quality (e.g., the hand-strap between the shoulder straps). The amount of padding around the laptop has been reduced (a more serious "step down"). All in all, I'd probably buy it again, but the next time around, my expectations would be a cut loweer than they were this time. I was expecting a closer "copy" of what I had originally. I bought another because the inside lining (bottom of main compartment) was deteriorating/disintegrating from time and wear. I'd rate this version "adequate," serviceable, but a cut below my idea of "LL Bean" quality. Thanks for asking. [This review is for internal, "quality control" purposes only.]

I had a very similar version of this backpack that I purchased from LL Bean years ago, and it served me well on many adventures. I purchased this one to replace it and have been disappointed to see the decrease in quality. The fabric is different, and seems more plastic-y than the previous cloth. This version still has the handy sunglass/phone pouch, but it is lacking the soft fabric lining of its predecessor. There are fewer storage pockets and no zipper pulls. I'm a bit disappointed, though it still seems like a solid backpack. We will see if it stands the test of time.

Great bag, but within two week of using it for school, one of the waist straps came off.

I bought my son this backpack since I remembered the high quality llbean made thing when I was a kid. With a year the straps frayed and it looks terrible.

The fabric felt weird and made a loud noise. The top didn't open wide enough for me and it barely held my laptop. This just wasn't the bag. for me.

I purchased this pack for my wife a little over two years ago. She uses it to carry her laptop to work, and maybe a book or two. She was generally happy with it. The pack kept her items safe and dry. But then the seam at the top of the shoulder strap started to tear. It's about halfway gone now, and she wonders when it will break completely. This pack just isn't made up to the same standards as the old backpacks.

I was looking for a bag that could be loaded up for trips to the office and for city biking. This backpack is close to what I was looking for, but it has design elements that make it next to impossible for a short lady to use. The shoulder straps are set wide wider than any backpack I've had in my life, so to keep it on, the sternum strap is necessary for all use. Unfortunately, just like a car seatbelt that doesn't adjust, the sternum strap hits in my neck. I realized prior to making the purchase that this bag had slightly different dimensions than my previous bag, but I didn't think it would have such an impact.

Normally I love L.L. Bean backpacks. I trust their quality and design. I bought this backpack for my daughter and two weeks into the school year the zipper fell off, the webbing on the front started to fall off on one side, the seem started to rip. I was highly disappointed in the quality of this L.L. Bean pack. I will give five stars to customer service as they immediately sent out a new pack when I called to complain the only problem was the color that my daughter originally all ordered was sold out.

Unless you use the chest strap, the shoulder straps fit awkwardly. The backpack is too narrow to fit school binders with a lunchbox (5th grader). Will return and exchange for another Deluxe Backpack. We bought this model for the better color option and a sturdier water bottle holder. Too bad.

Really wanted to like this backpack, but the shoulder straps are basically just hard plastic with very little padding. After walking for 10 minutes with just my laptop and a few small items inside, the straps were digging into my shoulders! I'd hate to be a student carrying around heavy books with this backpack.