Customer Reviews L.L.Bean Zip Top Boat and Tote Large

I called Bean to order the bag. I verbally gave them the monogram I wanted and then emailed customer service to be sure they got it right. The customer service even emailed me back that everything would be OK. Wrong. The bag is fine and I can use it but they really messed up on the monogram. What I wanted was QT's BOOT BAG--what I got was QT"s" BOOT BAG. Very unhappy with the service but love the bag for my shooting boots. Don't know what more I could have done to insure the monogram was correct.