Customer Reviews L.L.Bean Zip Top Boat and Tote Large

I received my second boat and tote bag for Christmas this year. With my first one, the seams started to unravel after a couple of years of use. Fair enough. With this one, the seams started unraveling within ONE DAY OF USE. Unacceptable. I can hardly zip/unzip it because of all of the loose seams caught in the track. I cannot believe how much LL Bean's quality has decreased over the years. Considering this and the fact that they no longer offer their lifetime warrantee, I think I am done ordering from LL Bean.

O, dear LL Bean...after several years of being a loyal costomer of yours, i have to say, you are loosing a quality, you always been so proud. Three returns from me in one month! I try to do monogram on this bag, just a simple letter on the front of the bag. They saw the part of the bag that has zipper in monogram...so the bag became not usable....

i've been super happy with this bag for 3-4 years of light, occasional use (packing clothing in car for weekend trips, overnights, etc.) but this past weekend i took it to the pool and the blue handle got a little wet (i guess, i didn't even notice) and the area where it touched the bag now is stained blue! tried to dab it off to no avail. when i contacted customer service they said the color will bleed if the fabric is wet. in general, most fabrics are a bit more colorfast than this, and i would expect that something called a "boat and tote" shouldn't bleed to easily! i'm really disappointed, i expected something that was a little more able to withstand normal use.

So, recently bought the medium boat tote to use as a book bag and it is way too small to hold two textbooks and binders. I had an extensive chat with a customer service rep deciding between the medium and large and based on their advice went with the medium with the zip top and long handles. Unfortunately, I had it monogramed and am stuck with it. So, if you want to use this tote for more than one textbook and binder, definitely buy the large

I called Bean to order the bag. I verbally gave them the monogram I wanted and then emailed customer service to be sure they got it right. The customer service even emailed me back that everything would be OK. Wrong. The bag is fine and I can use it but they really messed up on the monogram. What I wanted was QT's BOOT BAG--what I got was QT"s" BOOT BAG. Very unhappy with the service but love the bag for my shooting boots. Don't know what more I could have done to insure the monogram was correct.