Customer Reviews L.L.Bean Zip Top Boat and Tote Large

You bag might be fine but the wait was ridiculous.

Low quality stitching and order took months to arrive

poor stitching, Rt side wider than left. I ordered multiple bags but this one the quality is bad

Granddaughter loves it! Uses it for weekend trips home from college. Plenty of room for everything and the long straps allow her to carry it on her shoulder, leaving both hands free.

Wrong color on personalization, just opened the item for a Christmas gift and it is wrong. Lots of missed communication with customer service.

I bought 2 monogramed bags over the last couple of weeks. First a medium zip top, then a large zip top. The medium I received has frayed side seam that I thought was a fluke. I recently received the large one and it has frayed sides (as well as they both had a crazy amount of strings on the interior that needed to be cut out). I have a medium LLB canvas bag from 20 years ago that's in better shape than these two -no fraying! These canvas bags are too expensive to receive them already looking worn -even on sale.

The tote is the perfect size for my work tote. But, I wish it had inside pockets to hold my cell phone and eyeglasses.

A classic bag, I own many of these and they have held up over time. Disappointed in the color, I ordered the canyon khaki which is pictured more brown on the website. In person it pulls more mustard yellow. Unfortunately because I got it embroidered I cannot return.

have yet to receive this but when I do I'll be happy to review for you.

I ordered several bags and this is one out of two of them where the quality is just not good. Why are the seams coming undone?! On both sides the thread is coming undone leaving long pieces of thread that I can even cut because it still looks undone. This is so disappointing.

No QA. Tote came with a hole in it. I was let down by the quality.

I ordered the tote bag with the zipper and it arrived broken and will not close. I contacted customer service and they said all I could do is return it and buy a new one. I don't think it's fair that I have to pay for shipping (from California) to return this product that arrived defective to begin with. So disappointing.

It arrived with a massive red stain - not sure how to get it out, would like to return.

Love the bag but this is the second time the Monogram was wrong!

My monogram was denied. Very rude considering the fact that I PAID for a monogram. They say they don't monitor. But. They do.

I went by the photo and ordered what I thought was the short handle. Nope, I got the long handle instead. That sucked. Wished their pictures matched up to what I was ordering. Now I gotta spend another $50 for a shorter handle and monogram since they don't take returns. Really sucks.

The open top small tote says it's 10.5" high. The zipper top also says it's 10.5" high. It's only that high if you pull the colored zipper fabric completely up. The cream colored canvas is only EIGHT INCHES HIGH! If you have a couple of bulky things, you won't be able to gat anything taller than 8" into the bag. Also, if you pull the zipper all the way up, you've only got 2.5"-3" of handle space. Totally useless for what I carry. I thought I was buying the small open boat and tote, but with a zipper--I needed the small size of the open top, but I needed it to close. Instead, I got a purse-size that's too casual to use as a purse (and has no interior pockets that make a purse a purse rather than a tote), but is too small to carry more than purse-size items. And, stupid me, I had it engraved, so I'm stuck with it. It's a beautiful bag, just the right color, engraving is perfect, Bean's quality--and it will last beyond forever, because since Bean's lied about the height, I can't use it.

The embroidery was stitched completely over the zipper. The customer service representative who tendered my return was appalled by the lack of attention to detail and failure to the inspection process.

the stitching is sloppy & the sides of the bag are frayed. Since it is monogrammed I could not return it. I would suggest not to personalize any bag so it is returnable. Have bought many LLBean bags in the past, this one by far is the worst quality.

I waited for this bag in back order for over a month, only for it to come and be a complete disaster. The embroidery was stitched THROUGH the middle of the bag to where it can not even be opened. Then, to find the original text was cut and then put on the back even though this was not wanted. Can't believe this was even sent out. Luckily customer service was just as disappointed and handled the situation well. Sucks to see a reputable company go downhill after blowing up online.

Lots of loose threads, the monogram looks smaller than usual. Pretty disappointed.

I received my tote bag as I ordered. My measurement is 17"H x 17"W x 11"D not what it was listed on the website with 19" W x 10" D. I'm still keeping it since I saw the XL tote in the store and loving it. Wishing the tote bag measurement is more consistent since I ordered another "tote" bag (utility weekender duffle) and its measurement is off too.

This was supposed to be a travel purse with long handles for a trip to Hawaii. What arrived was a strange 4 foot wide huge bag with a tiny monogram at the top of the bag sewn through both pieces of fabric. It was the result of an amazing mistake. I returned it. I will order another canvas summer purse/carry bag again. M E Holland

I really like the boat totes. I finally got one for myself and paid for the monogram. Now granted, my name may not be the one anyone wants right now, but it is very difficult to find my name spelled correctly, so I thought this is my opportunity. It was a nice job on the monogram

This tote is larger than I thought it would be which is fine for me. I'm going to Yosemite Valley, and I will pack the bag with bulky jackets and outerwear. Perfect for my needs.