Customer Reviews Samsonite Freeform 24" Spinner

I have had this for a few years and I love the wheels and how they flow. I don't like the divider in the middle, if you fill it full of clothes, the divider won't close all the way. Call me I will help you design a suitcase that is practical. Also, the handle was always wobbly and it snapped at the neck. Everything else is in great shape...but one can't use it without the handle.

I received this luggage set for Christmas and was originally so excited to show off my mint suitcases but these are awful. They are cheap plastic that show every scratch and stay dirty looking. So disappointing!

Not good quality for the money. I am very disappointed, especially a Samsonite brand

it is small and round not as the picture shown on the web

I bought the green sage color online.When the suitcase arrived, I noticed that the color was very different from the website. The color is light green and was definitely not what I expecting. Very disappointing.

I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.

I requested a price match on 12 NOV. and you said it was ok and will be done. But it has not been done untill now

I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.

I travel frequently for work and after one trip, my spinner was all scratched up. I tried using magic eraser but that didn't fix the scratches. I'm upset I paid so much money for a suitcase I can't use anymore.

I really dislike the way the zipper functions. Two separate, one of them for expansion. This results in the two practically sitting in TOP of each other when the luggage is closed. To open it you have to lift up the TOP half by almost an inch. When fully loaded very heavy and unwieldy. Disappointed in samsonite design. If I didn't need urgently for trip would have returned it.

I really dislike the way the zipper functions. Two separate, one of them for expansion. This results in the two practically sitting in TOP of each other when the luggage is closed. To open it you have to lift up the TOP half by almost an inch. When fully loaded very heavy and unwieldy. Disappointed in samsonite design. If I didn't need urgently for trip would have returned it.

The suitcase looked great when I bought it but one trip and it's covered in scratched and scruff. The trip was a normal flight without any out of the normal handling. It will be interesting to see how long this lasts. So far, not best impressed.

Wrong color received! Disappointed due non-response to inquiry.

Wrong color received! Disappointed due non-response to inquiry.

The suitcase is a great size, lightweight and easy to travel with, BUT the material the outer case is made of is poor. I have only traveled with this suitcase twice so far (one time I had to check the bag) and it has more wear/tear than a suitcase I had for nearly 10 years. There are significant scratches and nicks all over all the suitcase. I wouldn't recommend this bag if you're expecting it to hold up for a few years.

I got it already with a big scratch on the bottom, but there was no time to exchange. I chose this particular suitcase for its facade. I was happy to it until I grazed the first corner. The suitcase was scratched while still at the airport, and after the trip, I wanted to throw it out.

i bought two of the samsonite freeforms for a 4 month trip around europe. upon landing in europe, the very first flight of many, one of the suitcases had been horribly damaged. the combo lock had been completely busted to the point i had to break the zippers to get it open. then when the other suitcase was knocked over, the pull handle hit a wall and snapped off instantly. not sure if i should blame samsonite or the airline/myself for this, but i feel that if the suitcases had been more sturdy these problems could've been avoided. i understand suitcases are not indestructible but it's outrageous that they were both damaged so badly the first time i used them. other than that i loved the suitcases, lightweight, good looking, and great storage capacity. very sad to see them go.

This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for a long time just after 1 use.

This bag scratches very easily. I would not recommend it as mine got scratches all over and looked very bad with scratches just after 1 use.

This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for so many times just after 1 use.

The surface of the water is really easy. Also, the surface is easily scratched, causing a possibility of breakage. For the first time, I became suspicious of Samsonite's quality. The material of this product is the worst. I'm really sad.

After first use, the bag looks like it is 2 years old. The outside picks up scratches and blemishes easily & picks up dirt/dust. I previously had a Samsonite bag, which looked great for many years. This one no longer looks new a couple of weeks after purchase.

After first use, the bag looks like it is 2 years old. The outside picks up scratches and blemishes easily & picks up dirt/dust. I previously had a Samsonite bag, which looked great for many years. This one no longer looks new a couple of weeks after purchase.

When I got the luggage it looked bent and the zipper was broken on the inside but I didn't have time to exchange etc. bc we were leaving for a trip within less than a week. I used it when we flew to San Diego to visit a family member and it was all scratched up and dirty. I definitely wouldn't recommend and wish u could exchange within a store, that would have been so much easier.

Cannot yet comment how reliable it is, as I received the luggage locked. Couldn't reset the code; came with no instructions or anything to reset/open with. Will have to make a trip to a repair center. Thank you for wasting my timing.