Customer Reviews Samsonite Freeform 21" Spinner

Not so impressive as it appears in photos etc. It's not worth the price

It is poor quality. Disappointed- not what I expected from Samsonite.

The body of the luggage seems sturdy enough and is certainly lightweight, but the retractable handle is flimsy and bent on the third trip I took with this bag (medium Freeform). Now it won't push in or pull out without using unreasonable force, so the bag is essentially useless. It's not nearly as sturdy as other luggage in this price range.

This is my second set of freeform-my old set are over 5 years old and still waxing strong. These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks. The outer extender zipper - which I didn't use is broken. I have photographs to prove this. In fact I am in the process of filing a complaint !

Bought online brand new. Went on my first trip. Back plastic fell off right away. Stylish but doesn't seem sturdy.

Two stars for a nice and sturdy suitcase. But it came with no key and no instructions on how to open with the code, nor how to reset the code.

The size is great, but the wheels are SO LOUD. I can't stand using it b/c of that. So it's useless. And it was so expensive.

Nice luggage but it is so easily scratched that after one single flight it was so banged up that it looked 5 years old. Wouldn't purchase again.

Samsonite is typically my go-to for luggage purchases, but this model came with a lock that is difficult to open up and figure out; there were no instructions attached nor does the product come unlocked to give the customer to choice to open up or lock the suitcase. This is annoying; my trip leaves in 2 days and I still haven't been able to open up the bag. I am so dissapointed.

it is not a sturdy as I thought it would be for being Samsonite. It did not come with a key for the lock and when I inquired to the company I have have never heard back from them.

Recently purchased the large spinner in baby blue. The bag itself is beautiful, super roomy. The interior is nicely designed. However, for how much I paid for this suitcase, I would've expected much higher quality. After only one trip, my bag is completely covered in dents and scratches that I can't rub out with cleaners. One of the tsa lock teeth also got completely bent on the literal first leg of my first trip using this bag.ridiculous. And the sad part is the flight was short, so the bag likely had minimal handling. For the price seems like very poor quality, I would personally not recommend this bag as I was very disappointed after first use.

The Luggage is gorgeous. However our first trip because of the way the stripes are made on the suitcase they look like they are 10 years old they got scratched up just from one trip. Very disappointing disappointing

The first time using the luggage the zipper busted open in the airport. Very disappointed.

Scratched very easily and is not the best quality. Interior zipper broke on the first use.

I have had this for a few years and I love the wheels and how they flow. I don't like the divider in the middle, if you fill it full of clothes, the divider won't close all the way. Call me I will help you design a suitcase that is practical. Also, the handle was always wobbly and it snapped at the neck. Everything else is in great shape...but one can't use it without the handle.

I received this luggage set for Christmas and was originally so excited to show off my mint suitcases but these are awful. They are cheap plastic that show every scratch and stay dirty looking. So disappointing!

Not good quality for the money. I am very disappointed, especially a Samsonite brand

it is small and round not as the picture shown on the web

I bought the green sage color online.When the suitcase arrived, I noticed that the color was very different from the website. The color is light green and was definitely not what I expecting. Very disappointing.

I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.

I requested a price match on 12 NOV. and you said it was ok and will be done. But it has not been done untill now

I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.

I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.

I travel frequently for work and after one trip, my spinner was all scratched up. I tried using magic eraser but that didn't fix the scratches. I'm upset I paid so much money for a suitcase I can't use anymore.

I really dislike the way the zipper functions. Two separate, one of them for expansion. This results in the two practically sitting in TOP of each other when the luggage is closed. To open it you have to lift up the TOP half by almost an inch. When fully loaded very heavy and unwieldy. Disappointed in samsonite design. If I didn't need urgently for trip would have returned it.