Customer Reviews Samsonite Freeform 21" Spinner

I literally just received my luggage and tried to set my code for the TSA lock and it got stuck and now I can't open it at all!! Worst of all I have to pay the postage to send back two suitcases because I got the bigger one as well and now don't want either one of them because of this issue. I have set tons of these locks and this is the worst one I have ever seen!! Very flimsy and impossible to set!!! So disappointed with my first and last Samsonite purchase. UGH!!!! I'm going to buy a set of AWAY luggage instead!!!

The bag's zipper tore before the first use!! Was not even used once at an airport then, but unfortunately this happened a few hours before my flight so replacement or repair wasn't an option. I had to wrap it up several times with the film at the airport to be able to travel with it! Nevertheless, it is scratched so badly, I can't even imagine how it would look after multiple uses or if it was used unwrapped. We were loyal Delsey customers, and this time wanted to "take a step up" so we paid a big premium for a much worse quality bag. We were never disappointed by our other bags, and we are very very frequent travelers. If I were Samsonite I would be ashamed of having produced a bag like this, and I see that the same faults are repeated over and over with many customers. A replacement wouldn't be enough because I just don't want another one of this bag. Disappointing!!

Use for Business and personal. Zipper Split apart the second time I used it. Just doesn't feel durable. This might be one of the lower end hard models but never expected this.

In first journey itself this bag got scratches all over it and the nice look of this bag is gone. I really liked the design and look of this bag but with scratches over it I don't like it at all. Overall it has good capacity and if you are not looking for something that will look great then this bag is for you.

I bought this bag for a multi-stop trip. I couldn't prop open the top while packing. I didn't think much of it at the time. When I picked up my bag, I was surprised at the large number of scrapes on it. This bag is not a true 3D rectangle. Rather, it has eight sides. This makes balancing to pack or unpack very difficult. I suspect this also made it more vulnerable to scratches. The person with whom I was traveling had a traditional hard, four wheeled Samsonite. That one had fewer scratches after > 20 trips than mine did after one. I am so disappointed in this purchase. I thought I could count on Samsonite. I was wrong.

Purchased 7 months ago. All of a sudden going to the airport the handle gets stuck!!! Goes down halfway and then the right side of handle is locked. I'm currently writing this at the airport.

Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.

Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.

Scratches easily. After the first use it looks old and beat up.

Can see wear and scuffs on first use!

I wanted to return it as I found the quality to be poor. The cost to return it was as much as I paid for the bag. They do not allow returning to store if purchased online. I will not purchase online again from Samsonite.

I wanted to return it as I found the quality to be poor. The cost to return it was as much as I paid for the bag. They do not allow returning to store if purchased online. I will not purchase online again from Samsonite.

It is not easy to move if you loaded all the heavy stuffs in. After first use, there are significant scratches on the surface and corners.

I was never able to actually use this bag because it broke as soon as I unboxed it. The strap that clips to hold your items in place came apart from the seams the first time I attempted to pack my stuff before a trip. The bag was not over stuffed.

It came locked with no way to open.

the color sage green is way different from photo in website. I was expecting dark green color but it looks like dead frog color.

the color sage green is way different from photo in website. I was expecting dark green color but it looks like dead frog color.

Just got these and am so disappointed!! The green color looked dark and pretty and like it had a shiny surface online. In reality it is much lighter, dull, and not shiny at all. I know monitors can be slightly different in the way they show color but this is straight up misrepresentation!! So upset!