Customer Reviews Samsonite Freeform 21" Spinner

The suitcase looked great when I bought it but one trip and it's covered in scratched and scruff. The trip was a normal flight without any out of the normal handling. It will be interesting to see how long this lasts. So far, not best impressed.

Wrong color received! Disappointed due non-response to inquiry.

The suitcase is a great size, lightweight and easy to travel with, BUT the material the outer case is made of is poor. I have only traveled with this suitcase twice so far (one time I had to check the bag) and it has more wear/tear than a suitcase I had for nearly 10 years. There are significant scratches and nicks all over all the suitcase. I wouldn't recommend this bag if you're expecting it to hold up for a few years.

I got it already with a big scratch on the bottom, but there was no time to exchange. I chose this particular suitcase for its facade. I was happy to it until I grazed the first corner. The suitcase was scratched while still at the airport, and after the trip, I wanted to throw it out.

i bought two of the samsonite freeforms for a 4 month trip around europe. upon landing in europe, the very first flight of many, one of the suitcases had been horribly damaged. the combo lock had been completely busted to the point i had to break the zippers to get it open. then when the other suitcase was knocked over, the pull handle hit a wall and snapped off instantly. not sure if i should blame samsonite or the airline/myself for this, but i feel that if the suitcases had been more sturdy these problems could've been avoided. i understand suitcases are not indestructible but it's outrageous that they were both damaged so badly the first time i used them. other than that i loved the suitcases, lightweight, good looking, and great storage capacity. very sad to see them go.

This bag scratches very easily. I would not recommend it as mine got scratches all over and looked very bad with scratches just after 1 use.

This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for so many times just after 1 use.

This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for a long time just after 1 use.

The surface of the water is really easy. Also, the surface is easily scratched, causing a possibility of breakage. For the first time, I became suspicious of Samsonite's quality. The material of this product is the worst. I'm really sad.

After first use, the bag looks like it is 2 years old. The outside picks up scratches and blemishes easily & picks up dirt/dust. I previously had a Samsonite bag, which looked great for many years. This one no longer looks new a couple of weeks after purchase.

After first use, the bag looks like it is 2 years old. The outside picks up scratches and blemishes easily & picks up dirt/dust. I previously had a Samsonite bag, which looked great for many years. This one no longer looks new a couple of weeks after purchase.

When I got the luggage it looked bent and the zipper was broken on the inside but I didn't have time to exchange etc. bc we were leaving for a trip within less than a week. I used it when we flew to San Diego to visit a family member and it was all scratched up and dirty. I definitely wouldn't recommend and wish u could exchange within a store, that would have been so much easier.

Cannot yet comment how reliable it is, as I received the luggage locked. Couldn't reset the code; came with no instructions or anything to reset/open with. Will have to make a trip to a repair center. Thank you for wasting my timing.

your ad information should have said they do not nest together

your add info should have said that they do not nest together.

I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.

Very unsatisfied on this purchase. On the First use the TSA lock hook broke. We have previously retired our old Samsonite and purchased three of the Freeform design. One broke on us on the first use. Our previous Samsonite lasted 10 years with just normal scruffs all around which is normal but never had issues on the zipper lock. Perhaps it's how the lock hook is designed on the TSA lock. Not very happy about this considering it's only the first use!

I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,

Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.

This bag was highly-rated on multiple review sites, so I purchased it for an upcoming trip. When I received the luggage I was impressed by the quality of the product. When I checked the airline website to make sure it would meet their Carry-On dimensions it wouldn't qualify. I recently checked the Samsonite Chart and only 3 out of 31 airlines consider it a Carry-On Luggage.

Bought Samsonite luggages for the first time because of the good reputation it has. Made a local trip using my freeform carry on and already got a dent on my luggage. Im worried that the luggage wont last long because of what happened after only using it for just one time considering the price is not cheap.

few trips with in 8 months zipper's stitching is already tron.

Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.

The retractable handle broke the first time I used this luggage, making it very difficult to use the rest of the trip. This is disappointing for a brand I have otherwise enjoyed.

I wrote a review last week and was very happy to get a response from the Samsonite folks saying we would be hearing from them. Haven't heard a word since. Samsonite folks I'm looking forward to talking with you.