Customer Reviews Samsonite Freeform 21" Spinner

The luggage looks beautiful right out the box, but unfortunately it scratches really easily. We took one trip with it and when we saw it again at baggage claim, it looked at least a year old with scratches, scuff marks. Most of it we could clean off with a chlorox wipe, but there are still tons of scratches all over it.

The zipper broke open the first time I closed the bag

Seems like great quality as with all Samsonite luggage. Just Didn't like the pattern on the inside at all when saw in person. Returned.

I do not like the fact that even though it has a lock, I can't have a key. Only TSA! Bull, it's my suitcase.

Delivered without the KEY inside. But the color was so nice

I love this you can fit so much and so easy to roll around other than pull around an airport fits so much

Great design and quality features. The color was very disappointing. Totally different than pictured. I bought the sage and it looks evergreen in the pictures but is light green, almost mint.

Normally I don't write review unless I strongly like or dislike a product. This set is fine for its price. I wrote this review mainly because I keep getting spam email from Samsonite asking for my review and when I tried to unsubscribe from the email it constantly gives me an error page. I hate spam emails so here is my review.

The design doesn't allow us to stack it on a rack as it is rounded out and will tilt over if we lay it on its side. It also doesn't allow us to stack it on top of another suitcase again due to the rounded design.

Feels very flimsy and poor quality with thin zippers, debating if I should return for a sturdier one to make it last through international travel.

It did not come with a key to open it so I could not use it at all.

Can't get the lock open and can't get anyone on the phone to help us.

So frustrated that my brand new bag already has scratches on it after the first time using it. I purposely used it as a carryon so that it wouldn't get tossed around. My first flight had limited overhead space and had to valayed. That was all it took!

Its a lightweight luggage and the dual 4 wheels spinner helps a lot to maneuver and carry the load of the luggage. One thing I didnt like is it easily gets scratched... this is expected anyways since it lacks front/rear bumpers.

I have the black set and while they're nice looking, well made, lightweight, and offer superb protection, the exterior looks absolutely TERRIBLE after just one trip. After going through airport baggage handling the suitcases look like they're 10 years old. The finish is somewhat smooth, yet has a slightly rubbery texture so it attracts dirt, dust and debris. Scuffs and scratches appeared immediately. I have other Samsonite hardside luggage that is almost 10 years old but still looks better than this. For the money, I'd purchase another set with a more texture exterior finish. Very disappointed.

I believe the website description was incorrect. I used it as a checkin, as the website description stated it was appropriate size for international flights. I was "lucky" that the flight was not full. If it was a full flight and my boarding was towards the end of the line, this bag would not have fitted as a side to side slot. It had to place inside as a long piece (make sense?).

No directions to set combination lock included.

This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.

This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.

I have used for one time. But it was scratched in many places!

I like the product but it does scratch very easily. I used it once even with a protective cover and it was all scratched up after my flight. Very disappointed as I paid a lot for it.

It's a fine luggage. I just wish Samsonite designed this series so the smaller carry-on size of this series fits inside this one and this one fits inside the 28" version but they don't, thus, they take up a lot of room when you're storing them .

Loved the light weight of it. But after one long trip, it looked like it was at least 5 years old. the scratches were deep and very noticeable. I would buy a different model.

I think the luggage will work out, I will keep my fngers crossed

I think the luggage will work out, I will keep my fngers crossed