Customer Reviews Johnston & Murphy Copeland Casual Chukka Boot

J&M is cutting corners. Product is not holding up to price paid

I LOVE how these things feel after they break in! However, after the 3rd or 4th day they always start to separate from the front. I thought the first pair I got was a fluke, but after buying another its the same story. I called customer service (they did offer to replace if I paid to ship), but I'd rather just pay to have them fixed locally. Curious if its just me or does anyone else have this issue? I dont drag my feet and haven't had this issue with other shoes. On a positive note. . . My last pair went from a dress shoe to a work shoe after about a year of HARD use. First failure was the front sole lip as described above. Second was cracking of the upper sole leather. Third was the rubber sole wearing so thin (but evenly) that they just came apart. I would pay to resole these if I could. Even the original laces made it to almost the end. Plan on trying one more pair to see if there is some manufacturing issue with the ones I had before.

I own many JM shoes, but this one I couldn't get to fit. The toe box is too narrow and pinches my small toes. I tried a second pair, but they fit about the same. This only affected my left foot. Too bad since I really liked the shoes and they were comfortable other than that. I purchased a Baird Chukka and it fits wonderful.

I loved the boot, however, I normally wear a medium width, but this boot was much too narrow to be called a medium width

I stopped purchasing J&M shoes years ago because of the limited space in the toe box. I do not have wide feet and used to wear J&M shoes. Something has changed and I haven't worn their shoes in several years. I gave it another shot with this boot and I also had the toe box stretched. I tried to break them in over a few months. I will most likely give the pair away. The J&M fit just isn't for me. I wear a size 11.5 M in other brands. I tried a Wide, but that was too wide.

Work

My first pair of these boots started disintegrating within about 6 weeks and was eventually replaced (free of charge, thankfully) by the retail outlet from which they were purchased. The second pair started showing signs of sole separation within a few weeks, and the heel finally fell completely off. Rather than try to get them replaced a second time, I'm just paying to have a cobbler reinforce the sole. Specifically, the heels on all four shoes became loose, with one eventually detaching completely. Three of the four shoes also had significant separation of the sole at the very front of the toe. There are no nails holding the heel in place, just an evidently weak adhesive. I'm 215lbs when carrying a laptop bag, and I used the first pair to walk to and from work, about 1.75 miles daily. The second pair I left at my office to change into each day, in order to avoid stressing them, but somehow they came apart even faster. I was not especially hard on them, and used them only on dry city streets. I expected more of J&M. They do look very nice (I have the full-grain leather) which is why I'm having them reinforced.