Customer Reviews New Balance WW928

This is my final attempt at trying New Balance shoes. My doctor keeps recommending them, but I have never tried on a shoe with such a strange shape. There is little tapering from the front to the back of the shoe and I don't know anyone whose heels are as wide as their forefoot. Not only that, but the inside of the shoe is extremely uncomfortable. When I saw the photo, it appeared that these shoes would have lots of padding and would feel supportive and cushiony to walk on. Quite the reverse was true when I tried them on. Weird shape, poor fit, poor quality, extremely uncomfortable and no padding. Nope, not what I am looking for in a walking shoe.

Too narrow, a little short, and quality of leather not nearly as good as the New Balance #928 I bought a few years ago.

I struggle to find cute NARROW shoes. Certainly I cannot be the only person with this fit issue. These were too wide in the heel. and… The husband said I COULD NOT KEEP THEM! He said If I kept them I would have to go to work in the Lunch Room with Peggy - Mike's Mom from Mike and Molly. The husband said they are just TOO UGLY! so… Im returning them.

Bought my first pair of 928's a year ago on the recommendation of the store that made my custom foot orthotics. They were great. Now I wanted replace them, and I find that the toe box on the left shoe does not seem to be made properly, and gave me a blister on the top of the base of my big toe. Zappos was nice to exchange them for for a second pair...same thing. I went to the New Balance website, and while many customers are happy, a reviewer there also mentioned the left shoe issue. No more New Balance for me. Thank you Zappos for excellent customer service.

I feel like these shoes have given me feet problems. My sides of feet hurt. They provide no support. I had to go back to my old shoes. I bought these for nursing, big time nightmare. They were super expensive. So unhappy.

I have always ordered the WW927 in black. Now you have replaced it with the WW928, and it doesn't fit. I have very wide feed and a bunion on my right foot. These shoes are not wide enough and hurt my feet. Also the heel of this shoe is to big. It goes up and down as I walk. I am not happy with this shoe at all. Are you going to bring back the WW927? Or do you have any suggestions?

Walk 20 to 25 miles per week. Have been wearing the 927 model for last four to five years. Now purchased the 928 and they kill my feet. I can no longer walk as fast or the distance in them due to huring my feet. Why fix something that isn't broke.

New Balance has gone down hill with their so called wide and deep toe box. I could not wear this shoe at all. The middle is way to narrow and hurt my feet. I have diabetic nerve pain and they call this shoe Medicare approved. No way. What are you thinking New Balance. Will be looking for another brand.

These 928 New Balance shoes are not even close to the 927s. The stitching is all different and are very uncomfortable. So, there they sit, a brand new pair and I cannot wear them. I am very disappointed!

The 927s have saved me from severe limitation waking and from being on my feet. I can walk all day in the 927s without experiencing knee pain. I tried on a pair 928s and while I think the slight update in style is an improvement, I won't buy them due to the decrease in the cushion from the 927. This new shoe is a big disappointment and won't give the cushion that the 927s have provided.

These shoes deserve minus 5 stars. I must have bought 12 pairs of NB 927's from Zappos and from other sources. But recently NB 927's were discontinued so I the 928's. Clearly 928's are not an improvement. My feeling is that NB took short cuts on the components, the cut of the shoe and in design. Terrible fit. Not cushy like the 927's. The leather stitching is in different places than the 927's and makes the shoe unsupportive. It's an inferior product. The 928's 'chewed' up my feet. I had blisters, ripped skin and was sore for days. Could not wear them. The NB 927 shoe was the only shoe that made my feet happy. Anyone know where I could get them? Now what?

I have been wearing NB for a while now I am very disappointed that they keep changing models. I find something that works and a few months later want to order another pair of the same model and find they changed. I order the "new" model and shoes don't work. I was looking for the NB927 and had to order the NB928, very different shoe. This is very frustrating!