Customer Reviews Jack Rogers Jacks Flat Sandal

I have several pairs of Jacks. I currently have two pairs that I bought on sale and save for when I need them. However, both pairs have separated at the sole. This is the 3rd pair that have done that at the most inconvenient time and place. I now carry a 2nd pair of shoes in my car when I wear my Jacks. The quality of these sandals have gone down hill in the past few years. I hope that Jack Rodgers works to improve their quality of sandals.

I received the Jacks Flat Sandal 10 / NATURAL CORK/GOLD on time and was very excited to wear these for a family wedding. They appeared to be as advertised when I opened them. Unfortunately, the left sandal broke at the thong between the toes the first time I wore them. I was out and about when this happened. I was very surprised given the reported quality of the brand from friends and family. I was issued a refund; however, was unable to receive a replacement because the style and size was unavailable. Super disappointing and was really looking forward to having my first pair of Jacks. :(

Won't purchase again - quality is sub-par vs 15 years ago when they use to be made in the USA.

I would not say these are actually wide sandals. Did not work for me and I was unable to return because I bought them on sale. Very disappointing.

I have several pairs of Jacks and so does my daughter. I ordered these for her as a surprise and ordered her usual size of 7.5. They are way too big but are marked 7.5! Because I ordered them as a surprise and waited for the occasion to give them to her, I now cannot return them because it is over your 30 day return window. This is distressing since I did the usual order but your product was either incorrectly made or sized wrong! Now I have a pair of shoes that cannot be used. Not happy at all!

I ordered the wide sandal because I have wide feet, thinking these would fit; I can barely get these on my left foot, and can't get them on my right. "Wide Sandal" is not wide width. If you need wide width shoes I would not order these.

I have been wearing the original Jacks for 15 years and the last pairs I've purchased have heels that become unglued or unattached from the sole after the first wear. Also, sizing has changed dramatically. I've always been a size 10 but the last size 10 I ordered, (last fall) is at least an inch longer than in the past. I'm not sure what is going on with quality control, but product is unfortunately not what it used to be. So disappointing since I love the look, and so want to order another fun color, but will not be ordering again!

You changed something. Your shoes are not comfortable anymore, they are tight between the arches/center of food. they gouge in, the toe separator is thicker, and they are larger. I normally wear a 6.5 - now that is too long, too tight and cheaply made. Why? Why do that. When people are ordering on line, from a brand that has been selling an iconic shoe for ever, expect consistency. Period. They are not cheap. I have stopped buying now for a few years. I tried to get a new pair, and actually went into Bloomingdales to try on thinking it was a bad batch. They are painful. the sizing is on the bottoms now who knows where you are manufacturing this time. you change it and it makes it difficult to keep quality the same. Shame on you. And go back to your custom color choices. what a fantastic feature to have dropped. Who wants what everyone else has, this was great for those of us that collect your shoes. Lost customer here, sadly.