Customer Reviews Jack Rogers Jacks Flat Sandal

I really wanted to love these shoes as they are super cute. ButI have high arches, and the strap that goes over the foot is just too tight for anyone with an arch. I still have them 3 stars though as I thought they were nice shoes. And if I had more of a flat foot, I would have kept them.

This is my first pair of Jack Flats. Was quite excited to receive them and break them in! After wearing them out the first day and looking at them often to admire, I noticed that my shoes didn't quite look right. The corners have been cut off from the heels on both shoes. This cut is noticeable from the side and makes them look sloppy/worn down. Also, the soles are more of a whitewashed sandy color rather than the cognac color pictured online. While the sandy color is fine, it just is not what I was expecting or hoping for. The cut corners was a big enough deal for me to reach out to customer service about an exchange thinking it was a quality control error. I am unable to exchange them as I had already worn them outside. Also, it seems that an exchange would not solve the corner problem due to this being the way the shoes are currently being made. From customer service: "I have looked into your order and it looks like the pair your received is correct. At this time, some of our styles are made with the corners of the heels going down on an angle, like the ones you received." All in all, they are still lovely sandals and fit nicely. I am usually an 8 and that size is perfect. I will be wearing them all summer! Just wanted to share pictures so others know what to expect and aren't disappointed.

I ordered a 7.5 and received a 7 and now know there are no half sizes. The 7 is a bit tight but I'm going to see if the leather stretches. I got a blister on toe when I wore them the first time.

Pretty shoe but unusually tight around my foot.

I have worn Jacks for many years and it seems as though the quality has gone down! The sandals I've purchased in the last 5 years have issues with the heel separating from the sole, after only a few wears! I want to order more because they are so cute but won't because I don't believe this issue has been taken care of!

I'm usually in between a 9 and a 9.5 so the reviews said to size up if you're in between sizes. The box I received said 9.5 but I'm pretty sure the shoes themselves were a size 9. I put them on and the leather felt a little snug. I figured they would stretch out eventually. I don't have a wide foot but I also don't have a narrow foot. After wearing them to work before changing into my heels, I looked under the leather part and it says 9M written in pen. I wish I didn't throw away the box so I could send them back for the correct size. I really needed them for an event next week...

While a very small portion of the footbed may be 99mm wide, the front of these is very curved and the strap which goes across the arch is extremely tight. These are terrible and unfortunately, I purchased as a final sale, so I am stuck. My big toe hangs over the left edge of the shoe. They are also designed such that you need very long toes in order for your foot to fit on the shoe. The toe piece of the strap is jammed in between my big and second toe and there is space at the top of the shoe and my heel is to the very back edge. I am a 6.5 Wide, sometimes a 7, and I ordered a 6.5, but they are WAY too small.

Out of the box these were very tight across the width of my feet. Worse on the right foot than the left. I knew they would stretch and I wore them around the house. They are now tolerable but the right foot is still a little snug. I love them so much that I decided to take a chance on stretching them out and I am glad I did. I only gave them three stars because you definitely have to work to break these in.

I love all my Jack Rogers. When opening my package and trying the shoes, the heel on both shoes came off. I'm pretty lucky to know a shoe doctor fixed the sandals up the right way.

They are beautiful but way too narrow. There isn't a selection on wide widths. They are too long but too narrow. I'm so sad.

I just got these in the mail as a gift and the leather around the circle on one of the shoes is lighter than the rest of the shoe. Disappointed that the two shows don't match. I feel like that is a quality control issue.