Customer Reviews ECCO Track II GTX High

I am a tour operator specializing in Bhutan and the Himalayas. For 20 years I have been a big fan of Ecco boots and walking shoes for their strength, light weight, and support. I buy the best and I recommend what I like to my clients. This all ended two days ago when on my way to Bhutan with two groups of travelers, my Ecco Tracker boots disintegrated with each step as I walked to my gate at Shanghai Airport. I have never seen anything like it I thought I was either having a mental break down or the airport floors were giving way, in any case by the time I made it to the gate I was wearing Ecco high top ballet slippers. As I walked chunks of sole and black dust trailed me the length of the airport. Embarrassing yes! Maddening yes! And in front of my clients who most of which were wearing the same boots on my recommendation unforgivable. With many hikes and treks from 10 to 14,000 feet having boots like this could mean injury or even worst. Hiking/trekking boots are not just footwear, they are equipment for the most important body part your feet if the equipment fails you are in trouble. Hiking boots are expected to perform in extremes not self-destruct I have never seen anything breakdown like this. Shoes/boots wear out yes but not dissolve. You, Ecco, are knowingly putting peoples lives at risk. Going on the net to see if my boots were unique brought me to scores of the same complaints soles breaking down at the office, at dinner parties, etc. Mine could have been on a trek, of course, if that happened my lawyers would be writing this. Looking at the past dates going back many years you have known about this defect, and done nothing about it. No warning, explanation of possible sole breakdown nothing! Like VW you have brought your brand down to its knees. This is not about just my inconvenience I am entering Bhutan tomorrow with no boots only with a pair of back-up Keens. The boots I depend on I have bought 5-6 pairs over the years are useless, and I will never trust them/you again. When I return home I am throwing away the remaining pair in my closet. I do not trust your product! Tomorrow I am landing in Bhutan for the first time in my professional career unprepared for the elements because of your lack of ethics to your customer's welfare.

New York City, bought them because of Ecco reputation, wore them for 3 weeks, water started leaking through. Dismissed as threading. 4th week I got mad looked at the sole to find out it was cracked transversely, or "horizontally" junk.