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Customer Reviews TOMS Classic Alpargata with Heritage Canvas

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Rating Summmary:

1,216 total reviews
TOMS Classic Alpargata with Heritage Canvas

Review Breakdown:

72%5Rated 5 stars out of 5

14%4Rated 4 stars out of 5

7%3Rated 3 stars out of 5

4%2Rated 2 stars out of 5

4%1Rated 1 star out of 5

Customer Fit Survey:

71%"Felt true to size"

89%"Felt true to width"

61%"Moderate arch support"

Additional Reviews

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Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style5Rated 5 stars out of 5
Runs SmallRuns Large
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Poor SupportGreat Support
Was my regular size but tight across top of feet and flopped on the heels, liked the style and material and color.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Runs SmallRuns Large
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Poor SupportGreat Support
Size bigger
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
I bought this style and a pair of slippers for my husband for Christmas. He is a size 10.5 and I purchased size 11. Both are too small AND since they are were on sale we are unable to return. Very disappointed.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
I love TOMS and have bought several pairs, but I never received my order and it's going on 3 weeks now.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
The canvas is tough, unforgiving and delivers a miserable touch to my feet. I have worn these shoes for years, and until this order, the shoes have fit and felt perfect to my feet. Sad to say it is time to give up on Toms.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
I love Tom's shoes. Unfortunately, these are too wide. It is the size I always getbut my foot slips out! Returning them.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
They look awesome, but they are pretty painful the right shoe cuts my foot on the top..
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
These shoes were about two sizes too small. They were my normal size and didn't fit like that. You could also see glue on the seams
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
Was not allowed to exchange for a bigger size. Size says 8-8.5 and I'm an 8 but couldn't even get my foot in :( super cute waste of money
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
Went one size up from my normal 7, still way too small
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
One day I'll learn not to buy shoes online. These are very uncomfortable and fit tight.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
one foot fit perfectly. the other was like a bigger size and WW. Foot did not stay in it. Not returnable but why couldn't I exchange it and you send me something else???
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
Very disappointed - first and last time I will order. Tried it because b y DIL likes these ..
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
Do not like these at all! I thought these were off white with butterfly outlines. Instead, they are deep blue and pink with butterflies! Tried to return but they were a final sale! So very sad!!
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
Stretchy and terrible customer service
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0 found this review helpful.
Overall1Rated 1 star out of 5
Reviewed at TOMS
I am very unhappy with the new fabric.....canvas. It is stiff and uncomfortable......... unlike my old cotton Tom's, which are heavenly.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
I never rec’d this item and it was called “undeliverable”. Now what? Was I charged? I never received any credit notice or any further instructions…this is not good business policy! I await your reply
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
So uncomfortable! I’ve owned a million Toms…I don’t know if they changed something or it was just this pair, but they were terrible. Couldn’t even try ‘em around the house for five minutes.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort3Rated 3 stars out of 5
Style3Rated 3 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The wrong size was sent (12 instead of 5.5)
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
The last time I bought a pair of Toms that worked for me was in 2017. I tried a new pair in 2019, but the shoes I gave a try was much wider than the previous versions. I thought that perhaps it was a glitch. Now, in May 2021, I decided to buy another pair. It turns out the problem continues and they have permanently changed the design. The Toms I got 4 years ago still fit so much better than the current versions. I wear 7.5 in Toms and length wise they are -almost- the same, perhaps a bit larger, but the real problem is the width: the shoes are so wide now they slip off my feet. And I know that they will only get looser. The stitching is much more coarse too. Unfortunately, unless they goes back to the old measurements and quality, I will not be buying Toms.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort2Rated 2 stars out of 5
Style1Rated 1 star out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I've had TOMs shoes in the past and they lasted a long time. This pair lasted only a few months of very normal wear, developing tear holes on the outside edges, even though the size was fine. Very cheap materials and construction for both uppers and soles. Will not every buy again...
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style2Rated 2 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
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Poor SupportGreat Support
This is my 3rd (or 4th? who can keep track?) pair of Toms and I was so disappointed. For some reason, the fabric on this shoe was so scratchy it actually gave me blisters, which has never, ever happened in the history of Toms. I assume this is a defective pair, and hope it doesn't mean they've changed the kind of fabric they use, because otherwise I'd have to stop buying Toms. Sadly, they must go back.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style3Rated 3 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
Terrible shoe. Too loose and doesn’t fit my narrow feet.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Review for Zappos VIP Points(What's this?)
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I love Tom's shoes. However, these are advertised as WOMEN'S sized Toms, the box said WMN size 5 and 22 cm, but they were gigantic! And when I looked inside the shoes, the tag said Y 5 (youth), which equivalent to a Women's size 6 1/2 or 7 and about 26 cm. So the wrong shoes were packaged in the box.This was a TOM's mistake I believe, not Zappos! Having to send back.
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0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort1Rated 1 star out of 5
Style4Rated 4 stars out of 5
Runs SmallRuns Large
Runs NarrowRuns Wide
Poor SupportGreat Support
I was very much looking forward to my first pair of TOMS, only to be disappointed with how small they are. I don't consider myself to have the widest feet, but they are slightly wide. I could barely get these shoes on my feet and when I did, after having them on for only a few minutes, I started to lose feeling in my toes. I took them on and off again a few times, because I've been told they stretch, but these just were not comfortable at all. So tight, I felt that they would eventually rip, and it ruined the purpose of me wanting shoes I could just slide on. I even tried on a pair of my sister's half size larger and extremely stretched out and could just barely get my foot in. Disappointed because I really wanted a pair.
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0 found this review helpful.

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