Cart

Zappos.com - Frequently Asked Questions

  1. Order Status Questions
    1. What is the status of my order?
    2. How do I change or cancel my order?
  1. Q:

    What is the status of my order?

    A:

    Your order status will be available 24 hours after your order has been placed by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

    Return to Top
  2. Q:

    How do I change or cancel my order?

    A:

    Please contact our Customer Loyalty Department at 1-800-927-7671 immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

    Return to Top

Go to the Zappos.com Homepage

Have questions? Prefer to order by Phone or Fax? We're here to help you!
Call us 24 hours a day - 365 days a year:

1-800-927-7671 or
Email our Customer Loyalty Team

The Zappos Culture

Learn about what inspires Zappos to provide the best service!

Zappos Core Values:
10 Values We Live By

Customer Testimonials:
Our Customers Connect

Enjoy Fun and
A Little Weirdness:
Check out Zappos Blogs

The Zappos Experience:
Share Your Zappos Videos

Unique Customers:
Zappos Furry Customers
Zappos Customers In Training

Become a Part
of Our Culture:
Careers at Zappos

Get Inspired:
Daily Inspiration From
Our Coach - Dr. Vik

Shop With Confidence

Shopping on Zappos is Safe and Secure. Guaranteed!

You'll pay nothing if unauthorized charges are made to your credit card as a result of shopping at Zappos.com.

Safe Shopping Guarantee

Better Business Bureau Bizrate 2009 Circle of Excellence Platinum

All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
Learn How We Protect Your Personal Data

Free Shipping
and Free Returns

If, for any reason, you are unsatisfied with your purchase, you may return it in its original condition within 365 days for a refund. We'll even pay for return shipping!
Read our Shipping
and Return Policies

Privacy Policy

Zappos.com respects your privacy. We don't rent or sell your personal information to anyone.
Read our Privacy Policy