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Zappos Customer Service, You probably hear mostly from people with complaints. I wanted to take a moment to send some positive feedback. Every order I have placed with Zappos has been a good experience. Many times you upgrade the shipping on your own and I have the item overnight (as occurred with an order I placed yesterday - the item is out for delivery already!) I am in business and know that that is not something you have to do; so I just wanted to say thank you. It's little things like that that make a good service a great service. Many people or businesses don't realize that and wonder why their business suffers. Thank you again.
~ Rosemary C., October 22 2009

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Zappos.com was founded in 1999 with the goal of becoming the premiere destination for online shoes. Since then, we've become much more than just an online shoe store. Our unwavering focus on superior customer service has allowed us to expand our online offerings to include handbags, clothing, electronics and so much more! If you're looking for shoes, clothing and handbags online, compare us to other online shoe and online clothing stores, as well as online handbag stores. You'll find the absolute best service and the best selection in online shopping here at Zappos.com!

Most Recent Customer Reviews:

Acorn Kids Easy Bootie (Infant/Toddler)
Acorn Kids Easy Bootie (Infant/Toddler)
2009-11-23 08:08:44
Reviewer:Anonymous from Northern Arizona
Overall Rating:5 stars

We bought these for our 10 month old since socks tend to fall off when trying to walk. They keep his feet warm, have non-slip markings on the sole, and the soles are padded, but not too thick. It makes walking for the little guy much easier!

Petit Bateau Reversible Zip Hoodie (Big Kids)
Petit Bateau Reversible Zip Hoodie (Big Kids)
2009-11-23 07:03:38
Reviewer:Lindsay J from Seattle
Overall Rating:5 stars

Great hoodie, my son loves it. It fits him well and we got the size 10 years even though he usually wears size 8 in most brands. The arms and the overall length is right but it is very roomy, but that is the way he likes it. Colors are a little more muted than in the pictures but look great.

Clarks Touareg
Clarks Touareg
2009-11-23 06:58:14
Reviewer:Anonymous from Calhoun, GA
Overall Rating:5 stars

Bought the shoes for my husband because he needed a wide shoe. They are very comfortable and he likes wearing them. I would recommend. Love Zappos because of variety of styles, sizes, and widths.

BCBGeneration Tos
BCBGeneration Tos
2009-11-23 06:53:50
Reviewer:Anonymous from South Bend, Indiana
Overall Rating:5 stars

I love these shoes! They fit exactly as expected, and look great with either pants or a skirt. They are dressy and fun at the same time.

adidas Running Supernova™ Glide W
adidas Running Supernova™ Glide W
2009-11-23 06:53:37
Reviewer:Anonymous from Florida
Overall Rating:1 stars

This style literally caused Plantar Fasciitis after 2 8 mile walks. I was fitted properly at the store I bought them from & later rechecked the bottom to assure the strike was proper. I've never had this problem before nor ever had to wear insoles in any shoe. There seems to be no support at all & cannot wear without using Polysorb Total Support insoles. These did feel fine till walking a few miles, so my issue is with the necessary support any foot would need for walks or runs. I am neutral with high arch. I am returning to Brooks & ordered the Glycerin 7 from Zappos. Brooks has never let me down in the past, but local store was out of them when I needed a new shoe. Adios Adidas!

Merrell Encore Chill Stitch
Merrell Encore Chill Stitch
2009-11-23 06:53:11
Reviewer:Anonymous from boston
Overall Rating:5 stars

First Zappos service is unbelievable! I have plantar fasciitis and am in a cold rink most of the winter. I normally take a 7.5 and the fit was good. Don't need to wear a heavy sock because the lining is full fur, very warm and the arch and footbed has great support. The color I ordered was purple. It is not bright and obnoxious, more earthy purple. Very happy with the shoe overall.

Bandolino Berry
Bandolino Berry
2009-11-23 06:51:48
Reviewer:Melanie D
Overall Rating:5 stars

Nice business shoe with a nice heel height. I have a big foot but had to order a 1/2 size up, maybe because of the pointy toe. I normally wear a 9.5 but returned those for a 10.

Gabriella Rocha Cyanne
Gabriella Rocha Cyanne
2009-11-23 06:49:29
Reviewer:Karol from San Jose, CA
Overall Rating:5 stars

I was looking for a flat comfortable/stylish boot that I could walk around in all day. This boot is just that. You can wear tucked into your skinny jeans or you can wear them under your flared pants. Very cute. I found, though, that the footbed wasn't cushiony enough for me so I purchased the Dr. Scholls inserts which took care of that.

Frye Carmen 14L
Frye Carmen 14L
2009-11-23 06:48:24
Reviewer:DS from NYC
Overall Rating:4 stars

Let me start off by saying that these are beautiful and quality boots. They are super comfortable (even with the heel) and the leather smell is amazing. I had a really hard time taking these off. Unfortunately, I had to return them and here is why. In my opinion they are made for someone with a rather large calf and someone who isn't very tall. The calf area is bulky and it sat lower than my actual calf (I am 5'9"). I didn't have this issue with any other Frye boot, and I've tried on many. I also have a somewhat athletic calf (about 14") and I didn't have a problem closing these at the top even with jeans tucked in, it just wasn't the right shape for me. I believe they would be absolutely perfect for someone who is an average height (5'5" or so) with a larger calf. If you are tall and thin, these probably wont work unless you don't mind a little extra bulk. The leather is also soft and a little slouchy so if you are looking for a stiff boot (like I am), this is not it. Overall, I still think these are gorgeous and very high quality boot that will last forever. Just make sure you are the right height/calf size for these.

Unlisted Secret File
Unlisted Secret File
2009-11-23 06:48:13
Reviewer:Stacie L from Bennettsville SC
Overall Rating:5 stars

I love the shoes. Very elegant. I wear a size 7 and with all the reviews I ordered a 7 1/2 and they were perfect. I wish I would have found them sooner. I can't wait to wear them for my March 2010 wedding. I am so excited. I just hope I don't fall and break my neck, but it is perfect height for my soon to be husband. He is 5-11 and I am only 5-4, so it will make me taller. Thank you Zappos. I will most definitely order from here again
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