Customer Reviews Hoka Arahi 7

I called Hoka for help with 14 month old black Hoka Arahi shoes. The inside back of the shoe wore off. There is a plastic molding piece that was exposed and kept cutting the back of my foot. Unable to wear these shoes. They are great but I called customer service to help, but they will only honor a 12 month warranty. Its sad that Hoka will not stand by there product. 14 month old shoe is not that old. I expected better service. I was not expecting a refund but maybe help with a repair. These are very expensive sneakers. Expected better durability. Originally purchased from Fleet Feet.

I will never buy another Hoka ever again!! I got blisters after 3 hours. The shoes weren't wide at all! It felt like my feet were broken. I started limping in pain.

I was wondering if I can send them back a get a different shoe I never bought that shoe before thanks

The forefoot was much wider before. These 7 models hurt my feet. Will be returning.

My favorite Hokas are a pair of Arahi 6s. So when the 7s came out I ordered a pair in the same size as the 6s. Unfortunately the 7s for me were shorter and narrower so I had to send them back. But loved the style and the rating reflects only the sizing problem. I haven't decided yet whether to try the next size up, but never in my life have I worn such a large size!

Love Arahi 6. have several pairs. The Arahi 7 is a different shoe. Toe box is extremely narrow and very uncomfortable. Wore Arahi 7 shoe for several weeks and returned it. Please redesign the next model with a wider toe box.

Very uncomfortable

Wore them twice to work and rolled my ankle twice

Received a faulty pair. Left side had a large transparent whitish patch on it.

If you are looking for a great show for wide feet, this is NOT the shoe. I tried to wait to see if they break in and bought new inserts but they would always hurt after a bit. Now it's beyond the return period so I'll donate them.

I'M A CANCER PATIENT AND SAW NURSES WEARING THESE SHOES AT THE CANCER FACILITY I GO TO AND WAS TOLD THEY WOULD BE GOOD FOR ME SEEMING I HAVE NEUROPATHY. I ORDERED THE SHOE AND HAD TO REETURNED IT DUE TO THE SIZE WAS A LITTLE TOO TIGHT. FOLLOWED THE RETURN CHECKED THE CORRECT BOX JUST WANTED TO SIZE UP SAME SHOE JUST ONE SIZE UP. RECEIVED AN EMAIL THAT THE SHOE HAS BEEN RECIEVED AND A EXCHANGE WILL BE PROCESSED. THE THAT I WAS GETTING BACK WAS THE SAME SHOE DIFFERENT COLOR. I'VE WAITED FOR THIS SHOE FOR 10 BUISNESS DAYS SO I CALLED THE 1-800 NUMBER SAT ON HOLD FOR 14 MINUTES AFTER GOING THROUGH ALL THE PROMPTS. SPOKE TO PRINCESS AND SHE STATED SHE DIDN'T KNOW WHAT HAPPENED OR WHY I WOULD BE GETTING THE SAME SHOE BUT DIFFERENT COLOR. SHE STATED IT WAS THE WAREHOUSE THAT MADE THE ERROR THAT I COULD RETURN THE WHEN I GET THEM. NOW AT THIS POINT I'M LIKE THIS IS TOO MUCH FOR ME I FELT LIKE A CALL COULD HAVE BEEN MADE TO THE WAREHOUSE TO INTERCEPT THE ORDER I JUST SENT IT BACK JUST YESTERDAY SURELY IT'S STILL IN THE WAREHOUSE WAITING TO BE SHIPPED! I'M VERY DISSAPOINTED BUT IT IS WHAT IT IS.... NOTE PRINCESS WAS NOT RUDE SHE WAS VERY POLITE I JUST FELT LIKE MORE COULD HAVE BEEN DONE AND IT WASN'T.

Too heavy and slow

I've worn regular width shoes my whole life, but the ARAHI 7 was too narrow for me, even going up a half size from my regular fit. One ancillary thought: I wish HOKA and other shoe manufacturers included info on the toe box width and height of their various models.

Send me a pre paid label and then I will send them back for an evaluation which I welcome, otherwise I will be using them as an example of why not to purchase them. I will not spend another penny on this product.

I have less than 20 miles of walking on them and the sole is already worn down to the soft foam the upper looks brand new. When calling for a warranty claim they want you to pay to send them back and hopes that they accept the warranty. This is just unacceptable as this was my first pair of Hoka and Last pair. The retail store tells me too bad and so does the manufacture unless I pay to send them back, which I am not going to do. It would be different if they sent shipping label and take it in for review which I understand but paying for return an item is just unacceptable.

I have a pair of Arahi 6's and love them. After reading/watching all the reviews stating the 7's ran narrower I ordered them in a 14 wide instead of the size 14 of my 6's. What was weird was that on the medial side of the toebox there is a bunch of extra material to the point it would bunch up and I thought the wide was too much but on the lateral my pinky toe and "ring" toe are completely cramped and bent to fit in the shoe. The soles of my size 14 6's are the same width as the14 wide 7's but somehow it appears the toes seem more narrow, less foot shaped and more pointed. This is disappointing because I've had both feet reconstructed surgically and the Arahi 6's were a godsend.

I bought two pairs of these shoes for trail running. Neither pair lasted more than a couple hundred miles and the soles basically started falling apart at the tread lugs.

They fit good, but felt clunky. The shoe had too much sole. Looks like an orthopedic shoe. Definitely would not recommend. I returned mine for a refund.

Purchased a pair just few months ago and product is falling apart. Fabric is coming off. After contacting customer service they said product was made in 2022 although I purchased in 2023 Dec. after looking I see that product was made in Vietnam and I guess they don't have any quality confidence in their own product with time. Too much hype for a product that doesn't hold the price sticker. Warranty is joke and this is like another hyped great product that is going downhill.

These new Arahi 7 have a much tighter toe box than the Arahi 6. They were extremely uncomfortable out of the box and walking, felt like there was a piece of metal preventing me from bending my toes at the end of my stride. in short, if you're coming from the previous generation Arahi 6, these will not be comfortable.

It was my husband's 50th birthday and all he wanted was the virtual blue men's Arabic 7 size 13 shoe. It was all he talked about. I ordered them, they came in, my fault for not opening the box, but instead it was a black and white Hoka, I felt terrible for messing up his big day. All he said was to please return it and get the right ones. My order confirmations all read virtual blue and there is a picture on every email. It was very disappointing

I order these online. I don't wear wide shoes so I didn't order the wides. The toe box on these are absurdly cramped. I felt like one of Cinderella's step sisters. Also where the shoe flexed was strange and created odd rubbing points. I shudder to think weird and terrible blisters these would have given me even on a 1k run. Customer service was solid but I will never buy Hoka's without trying them on first, and they are far down my list of shoes I'll look at.