Customer Reviews Hoka Gaviota 5

The shoes look fine but they hurt my arches on my feet so I can't walk on them very much

The arch on the right shoe is high and it's hurting my arch I had to return it, I bought the Bondi 8 instead hopefully that will do it. I always buy Hoka shoes never had a problem, just this one.

The quality on these is so poor that loop on the back began to fray within the first 5 wears. They were never even worn outside. The retailer referred me to the Hoka warranty which requires me to pay for shipping. They advised me that they are required to refer me to Hoka after 30 days. I give the quality an F and the Warranty and F.

I was used to the Arahi's and these were recommended to me by a friend. My foot swam in them and they felt heavy.

Your customer service is absolutely horrible. Not being able to change or correct an order from one night to the next morning when it hasn't been packaged or shipped is unacceptable. The product is good but your policies aren't good

I purchased these shoes because my wife had raved about how great the pair she received for christmas felt. I purchased online and waited for delivery. Unfortunately the package was stolen from my property line (where the delivery guy felt was safe to leave) and trying to get another pair sent, or money back , has turned into a nightmare.

The bottom of this shoe is separating after less than. 20 miles of jogging. I reached out to Hoka and send the shoes back to use their year warratty against manufacturer errors. They requested some documentation which I sent with the shoes and then I paid for shipping back to Hoka. Hoka sends the shoes back saying that it was past the warranty despite it only being 4 months since I purchased the shoes. When I reached out to Hoka again they clairifed that they denied the warranty claim for other issues but didn't know the reason as their wearhouse whoo processes warranty claims doesn't tell them and they have no way of finding out. I am not aware of any other running shoes that only last 20 miles. They did offer 10% since they want "customers to feel valued and I want you to have the best experience possibles"

While the arch support was sufficent, the lateral support was too stiff, forcing me to over pronate. Very uncomfortable. I returned them.

I have 6 or 7 pair of Bondis and love them. My problem is that is the Bondi is the only better grade of shoe you make in a size 16. Please add 16s to the Gaviota 5 style. Thanks.

First pair of Hokas was the Gaviota 4. Size 12 wide. Were very comfortable for all day wearing, loved them. So wore them out and purchased Gaviota 5. They changed to some new H frame design in the foot bed and I cant stand them, very uncomfortable to wear all day. I'am very disappointed! If I were to buy Hokas again in would try a different style.

These beautiful shoes are advertised as being "stable." There is so much cushioning, that they encourage your ankles to angle in, then out perpetually, even when standing still. Bad orthopedic design.

Worn about 15 times and one of the green parts of the bottom of the sneaker has come off and I almost tripped becuase it bent before it came off....Not Happy at ALL about175 purchase.....

I am a walker only and average maybe 12-15 miles per week. I have had these shoes only 4 months and the soles are worn out and even cracking. I noticed this on the last same pair I bought only a few months earlier. I am long time Hoka customer and purchased many shoes directly from them. This is the first time I tried to make a warranty claim. When I first contacted them and sent pictures, the agent said that looks bad. Then he put me on hold for 5 or so mins and then said claim was rejected due to ordinary wear and tear. I am sure this is a big company and does not care but they lost a long term customer today and I purchased another brand today.

Have 3 pairs of gaviota 4s. No longer available, boyght the 5's. It's like a completely different shoe. Proportionately off. Support is lacking. Ugly. Completely disappointed . Work in kitchen, on feet all day. Nothing but success with Hoka until now.

I used this as an ED RN; these shoes felt like walking on clouds for the first ~60 days. While I -do- walk an average ~20k steps a day, I'm not running or carrying any large burdens/making quick movements to wear them down. I wore them a grand total of 75 days at work before they reached a point where they were painful to wear. I've started a warranty return but I'll be beholden to the warranty department to determine if they're eligible or not. I'd recommend people consider other shoes/options outside of these.

Feet feel worst

Loyal Hoka consumer but disappointed in this shoe due to transfer of sock color to white shoe on 1st wear. Usually like to wear Hoka's out for recreation in addition to workout. Not this style. Returning for Hoya 30 day guarantee

The soles do feel good, but it cause pain and creates a sore area where the tongue is attached. This is my first pair of Hoka shoes. A couple of friends who like them have told me that the different styles feel quite different and not to base the shoe on this one experience.

They refuse to stop spamming me. I've unsubscribed several times. They ignore federal laws regarding spam and keep contacting me. I'll never buy from them again.

I purchased an orange pair in April and they felt great, with my new pair I fell only pain. Whatever flaw they think was improved or corrected the mark was widely missed. With on odd size it's hard to find my right fit in store, but I guess I'll go let some clown try to sell me a shoe that doesn't fit or fell right

I'm an overpronator with left ankle issues who runs around 15 miles a week. I've had several pairs of Gaviota 4 and they've remained supportive for literally twice as long as competitors such as Brooks Beast - wonderful running shoes. Purchased the Gaviota 5, ran in them three times and returned to store. You have ruined them, no toe drop, all weight is on ball of foot, spongey, not supportive, made my angle worse, caused arch, tow and achilles pain - nothing is good about these (for me). I hope others find these shoes suitable but you've lost my business.

I ordered the MIDNIGHT / OCEANIC color but Hoka sent me the wrong color twice. The weird part is that the color they keep sending me is not even listed on their website, it's a complete reverse color palate of the MIDNIGHT / OCEANIC colors. I initially ordered these for my b'day earlier this month but even a couple of weeks now, I am still struggling to just get the right color that I ordered from Hoka. Thoroughly disappointing experience for which supposedly the best shoe company in the market at present.

I wore for a few days and messed up my achilles bad as a heel striker, and I have been trying to recover for months. It turn out that the actual heel-to-toe drop is around 2.2 (1/3 of the 6 they advertised) according to a review where they cut the shoe in half and measure. The 30 day return policy doesn't help situations like this. Gaviota 4s worked well though, and was the recent pair of their shoes that fit my needs.

Process for return is complicated. Had to pay my own shipping unlike other companies. And sole is not comfortable my skin got blisters from sole. Wont buy hoka anymore its also over rated and over expensive