Customer Reviews Hoka Clifton 9 GTX®

I've been a long time Hoka user and my son just finished up the cross country season and is headed into basketball. I ordered these shoes for him for conditioning and everyday use October 21st and it is just now November 13th and one of the color pieces on the sole on the bottom of his shoes has already peeled off so he is back to wearing the same pair of brooks he ran the season in. I find this disappointing because for 2 pair of shoes i spent over $300 for poor quality shoes. I've never had this problem when I purchase the brand through an actual local shoe store, i will not be buying this brand again online because the quality seems to be cheaper for some reason.

We just opened the package last night AND the item we got was a pair of old, worn out, digusting, filthy men's shoes. We believe the Hoka shipper stole the brand-new pair of Hoka shoes, and placed his own filthy shoes in the box instead. This is beyond disgusting at the very least, and at worse a bio-hazard, and even after contacting them with all of this information and pictures, they refused to help. Their customer service is absolutely shameless.

Second time using them and justa week old and my sole has a tear on one shoe!

I am a quintessential Nike fan - and this was the first time in decades I took the chance on another brand. I heard good things about the shoes and decided to take the plunge. My first disappointment was getting a size 16 when I am almost 100% positive I ordered my usual size 11. Of course it is possible that I pressed the wrong button and I did not look closely at the order confirmation which highlighted it would be size 16. But I have never had to do that before in all my years ordering Nike online. The other issue has been the return - it took Hoka's website 2 full days to help - their system was down, and eventually they offered to repay me for delivery (3$ less than what USPS eventually took the shoes back for). In the meantime out of frustration I ordered and got new Nikes - no hitches - after starting this process with Hoka. Warning it takes them 5 - 10 business days after the shoes get back to only give store credit. Needless to say I was not impressed with this service and caution others.

So..I wrote a review saying I would not buy or reccomend this shoe because Hoka was not making a wide or extra wide GTX shoe anymore. Your response was certain style shoes/models were no longer waterproof. It's not just this style though that is no longer in wide widths. You now only make one style GTX in a wide or extra wide width and not only is it ugly it is never in stock. Question: Is that because its always sold out because of demand or are you just not making any? If its because of demand it seems like you would take notice and increase production and add more styles. You also wrote and I quote unlace the shoes and replace them to let the shoe fit your feet. I wear a size 48 suit jacket, maybe I should buy a size 46, un button it and rebutton it to make it looser so it will fit. Now I know that won't work but I suggest you try it and see if you get anymore room. You bought out Hoka and you are doing the same thing you did when you bought out Teva. You are dropping the better and wider line shoe wear. Loosing many customers along the way. Hoka was originally a shoe company from Hawaii and many islanders have wide feet so a huge company buys them out and immediately destroys the brand. I know you must profit and maybe there aren't as many sales for wide shoes but you are losing a market share and loyal customers by ostracizing and entire group of people.

I bought these shoes for my son in May 2024. He used them for work since he is on his feet all day. He loved them, but this month, October 2024, they developed a clean rip on the right side of the right shoe where the material separated from the sole. I started a warranty claim with Hoka and sent the shoes back to them. I tried to follow up with them, but they couldn't track it with their return number. They need the UPS tracking number of my shipment, which I had misplaced. Low and behold, I got the shoes sent back to me by Hoka. They said they couldn't honor the warranty because it had expired. It's a 1-year warranty. I called support and they still couldn't track using their own number. They wanted the original UPS tracking number. When I finally got support to understand that Hoka sent the shoes back, they said no one can oppose the warranty department, not even a supervisor. I asked for a supervisor and all I got was, "We will take your info and someone will get back to you in 24 hours." They don't want to let you talk to anyone nor will they give you any kind of tracking number for support cases. These shoes are expensive for such poor, disorganized customer service. I would be very wary of spending any money on them.

What has happened to Hoka ?? Answer is new owners. Hoka no longer makes a a wide or extra wide GTX mens shoe. Well they do make one that they are always out of and is ugly as sin. I have finally wore my Hokas out but as they are no longer making a shoe that fits me I'm going back to New Balance. My Hokas felt better and lasted longer but Hoka has decided not to make wide GTX shoes anymore from the looks of it. Oh.. and when you speak to Hoka on the phone their response is well..just go up a size or two. My question for Hoka staff is if you wear pants with a 30 waist do you buy a 32. Or if you wear a size 2 dress do you ask for a size 3? It's worse with shoes that don't fit, I went through this as a kid and my feet always hurt.

Just a little over a month old and soles came apart.

I bought my original pair of shoes from Alamo shoes in Chicago on 4/6/24. They were GREAT but by June 23rd, the bottom soles had started to come apart. HOKA said i'd have to pay for shipping to them to 'assess if it's covered under warranty'. I have to pay to have it looked at? They should be paying postage. I was LUCKY enough to have them replace the shoes despite being outside of store warranty. I had them replaced 6/25/24. Same exact shoe + size. It is now 8/8/24 and I have had the EXACT SAME issue with this pair of shoes as well, Just a different area of the shoe. I would NOT RECOMMEND these shoes, and if it's indicative of HOKA as a whole, I wouldn't ever buy them again.

The soles on the bottom of the sneakers started to peel off after less than one month of use and I wasn't even using them for running/working out. I was disappointed in the quality of this shoe for the price I paid for it.

I genuinely had high hopes for Hoka in terms of durability considering their price-point for shoes but man was I put to the floor. I've been wearing these shoes for 4 months as my daily, keeping them clean and highly maintained. Don't get my wrong these are the best shoes I have ever had in terms of being comfortable, it even made the pains in my feet go away and it feels natural walking in these but man let me tell you don't waste your money on this load of crap, the gore-tex baloney doesn't even fit the memo either considering now the edges of both pairs of shoes without rubbing the edges at all where the images show have begun to rip from the sole of the shoe. Just really disappointed and I will not be spending my money on a pair of Hokas again.

The left shoe bottom tread pealed off less than a week of use and less than 4 miles. The right shoe was fine. Customer service less than desired, they requested to send the shoes back for them to examine before they could determine if they could reissue new shoes. This would put me out of shoes for a significant period of time. Due to lack of customer service, I just chose to return them and go back to ASICS. I think how ever the left shoe was manufactured there was a flaw (e.g. ran out of heat, lacked glue, etc). It's perplexing a company like this would make it such a hassle for a customer to get a replacement shoe. The lack of customer service made me believe the original problem is probably bigger than I originally thought.

Very uncomfortable and does not look at all like the pictures.

Bad service and not satisfied with product

The shoe upper started to tear just after 4 months of use. As I am traveling outside USA, I am not in a position to return the shoes for replacement. Very disappointed with the quality of this Hoka shoes. Hope Hoka will honor the commitment to replace/refund after my return to the US in end March 2024. I will provide documentary evidence of my travel outside USA.

I've worn these for less than a week and part of the sole is already coming off. I've had the Clifton 9s before and have not had this problem but this is the first time that I've worn the Clifton 9 GTX.

My son has had his shoes for not even a month and a half and he's already had to glue the bottoms back in places. It took a lot to save up for these shoes to have this problem right off the rip. The comfort is satisfying he definitely speaks of them being very comfortable, but if the shoes won't last any better than this what's the good in comfortable shoes that won't hold up to the wear.

It is not possible to run in the rain or on wet grass in them because they get wet through in the toe area (usually the toe is rubberized, but not in this case). The sole is not good: it is hard and flat, which leads to poor grip even on wet asphalt. They look bulky, but at the same time they are not anatomically shaped, namely, there is no room in height for the thumb (I suspect in the future this will become a problem when the thumb digs through the internal protective material and the sneakers will leak faster). The upper material gets completely wet and does not repel moisture, which leads to the sneakers becoming dirty very quickly. I am completely disappointed with the model - for running they are hard and get wet.

After 6 pairs of awesome Hokas, and spreading the word to everyone I know, and 1 subpar waterproof runner, I decided to give their Goretex Clifton 9 a go. The size is much smaller than their normal fit, with no room in the toe box. The tread is an improvement on the last waterproof edition, but these shoes have less traction on wet surfaces than the regular Hokas. Dry feet are great; trusting inferior shoes and potentially getting injured, not so much. One wear and returned. Starting to wonder about Hoka; will not buy another waterproof / Goretex from this brand.

Overhang at backend of shoe caused me to trip and almost take a nose dive down a flight of stairs. Very dangerous shoes. Bad engineering.

Thread tread on the bottom of the came off, I had to super glue it back on within a week of receiving my new shoes.

After trying on my very first pair I was very disappointed with how uncomfortable the shoes were.