Customer Reviews Hoka Clifton 9 GTX®

I loved the color and the feel of the shoes so was very happy with this purchase but after one wear, the 20% of sole rubber/foam got ripped already.

Having owned several pairs of HOKA's over the years, I'm disappointed by Clifton 9 GTX as well as the previous pair. These shoes have extra material on the bottom as you would expect. The problem is it started falling apart after weeks of light to normal use. The pair before it faired a little better, lasting some months before falling apart. I would say perhaps a bad batch, but two different pairs over several months if you end up buying a pair - which you should not - but if you do, keep an eye on them.

I wish I could upload photos to show what I mean. I loved the color and been using them mainly to workout. I bought these around March 2025 and by June 2025 parts of the bottom of the shoe were coming off. I had to buy shoe glue. I have bought cheaper shoes in Ross or other cheaper stores that lasted me years. I will probably not support this brand any more.

This is my fifth pair of Hokas. This pair was such a disappointment. The first layer of the tread padding began to peel up within two weeks. I traded them in, and the second pair sent to me was the same story. I have to use shoe glue to keep them from falling apart. Stay away from this pair.

Return policy

First time ever trying Hoka shoes as I have heard good things. Bought 3 different pairs to try. I have not been using these Clifton 9's for more than 2 weeks and the bottom sole is already coming off in multiple spots. Don't think any shoe that costs as much as this should do that. Will not buy again. Only thing I will say is they are comfortable but who cares if they last 2 weeks.

Very comfortable and good looking shoe, however the tread started peeling off almost immediately. I've sent back for warranty, but have not heard back for over 3 weeks.

Loved the shoes until pieces of the soles started falling off within 6 months. In the process of returning them to Hoka, which is a bit of a hassle. It shouldn't be my responsibility to pay for shipping the defective product back to the company. A little disappointed

I ordered the Hoka shoes in the middle of March. Here it is one month later and the soles of the shoes are coming apart. I don't wear these shoes all the time, so given that the rubber tread has separated from the foam part is discouraging. I mostly wear dress shoes during the week and occasionally go for walks or wear for casual. Just disappointed

Bought this on an orthopedic doctors recommendation for a bad ankle. Unfortunately seems very imbalanced, with my weight not correctly being distributed (always felt like my ankles are going to twist inwards). I've worn dozens of brands, never really had an issue. I would strongly suggest folks try this out in person, and at least retain boxes etc for returning things until their first longer wear session.

I have recently sent these Men's Clifton GTX shoes that I bought from a local dealer in Lake Orion MI. I purchased them on 12/29/24 and the black pads of the shoe were coming off the bottom. When they do it's kind of dangerous because they turn into a big flap when walking or running. I believe 4 of them came off total in less than 3 months of use. I am surprised to find out by calling today that these are being shipped back to me as if this isn't a quality issue. The rest of the shoes were perfect. I am not impressed with your customer service solution on this issue and will not be purchasing from Hoka in the future. Order Number:: RA00721429_RCRT Return Type:: Refund Item Being Returned: M CLIFTON 9 GTX 1141470F/BBLC

They where to right on my feet had to returned then the very next day

I have owned Stinson's, Bondi's and Speedgoat's. Never have experienced lace bite like I did on these Clifton's. Only owned them for three months. Tried to exchange for something more comfortable and was denied. Brutal....

I bought October of 2024 and have had 3 of the orange treads on the bottom rip off so far. I have ran in these shoes 3 times and use as a walking shoe mostly. I returned to Hoka for warranty exchange/repair and they said this was not covered as it was normal wear and tear. This is my 5th set of Hoka's and never has this happened on previous models. Granted this is my first pair of gortex. It would also be nice if they came in a wide option.

Purchased in October 2024. Shoe was extremely comfortable and was fully satisfied with the fit. By December 2024, parts of the sole began to peel off on both shoes. Requested an exchange and Hoka stated that the warranty does not cover normal wear and tear. Keep in mind that these are not the only shoes I wear and I did not use them everyday for 2 months. If "normal wear and tear" means the shoe is supposed to start falling apart within 2 months, then this is a terrible product. I'd like to believe that this was just a one time manufacturing defect, but the customer service and warranty policy will prevent me from truly knowing.

Does not work for me

This pair of HOKAs hurt my feet from the first time I pot them on and didn't stop hurting as a wore them around the house for one day. Over the past few years, I have purchased 7 pairs and this pair is the first that I am returning.

Shoes starts to fall apart within a week and a half. By the look of the parts falling off, they're lacking glue or pressure. Very disappointed about the warranty process. I have to pay for shipping and wait 6+ weeks for my shoes?

I have purchased 5 pairs of Hokas in 9.5 wide (3 Cliftons) which fits me perfect, my girlfriend bought me the Clifton 9 GTX in a 9.5 and then in a 10 but neither fit because it doesn't come in wide sizes and the same is true for all other GTX Hokas. Why, Why, Why??? Please make a Clifton GTX in wide sizes!

These shoes are aerodynamic, light and comfortable. That being said, the orange pieces on the sole outside are peeling back. Very disappointed. Owned these shoes 2 months but haven't wore them that much and this is already happening.

I love Hoka's. Best shoes Bondi 8 exceptional comfort and value. Sadly the Clifton 9 GTX was way too small and had to return them. The fit was so poor I didn't even order another pair 1/2 or full size larger.

After 3 months of everyday wearing, right bottom sole came apart while playing with my dog on carpet. Looks like nearly zero glue was used. Super unimpressed. Wish I could post a photo! DO NOT BUY THESE SHOES!!!

I asked almost every person I saw in a pair of Hokas about the fit and almost everybody said they loved them. Not the case for me the fit is/was nice for my wide size 14 however the ankle support was not there I have only had these shoes 3 weeks wore them maybe 10 times and the bottom started coming off so I initiated a warranty claim because I am out of the window for a return due to my non-member status which is understandable but in order to ship the defective product back I have to pay for my own postage now I have buyers remorse I will not be recommending and If/and when my warranty is approved I will more than likely gift the credit to someone ... something in me says the warranty process will take longer than I have own the shoes and I wont be satisfied with the outcome

The right shoe make a sound every time I took a step. They were very comfortable and loved the color.