Customer Reviews L.L.Bean Boat and Tote Large

Bought 2 and had them personalized. The first was fine, the second has frays all along the corner straight from the delivery.

I have been an L.L. Bean customer for over 35 years, and I am genuinely shocked by how far the quality has fallen. The Boat and Tote I purchased just two months ago arrived with an obvious manufacturing defect, the top hem was unraveling and fraying as if it was never properly finished. After checking other reviews, it is clear this is not an isolated issue, many customers have been reporting similar problems, which shows this is an ongoing and unaddressed quality-control failure. The customer service experience somehow managed to make things even worse. I spoke with five different agents, Karen, Allen, Lynn, Eric, and Stephen, and every single one gave me the same unhelpful, contradictory, or incomplete responses. They could not replace the bag because the color will not be restocked for at least six months, and their only solution was to send it in to determine if they are willing to repair if, which would take more than two months, an unreasonable amount of time. There was no partial refund, no credit, and no meaningful attempt to resolve the issue. It was nothing but time-wasting back and forth that led nowhere. This is not the L.L. Bean I grew up trusting. The workmanship has declined, the hems and stitching look cheap, and customer service no longer reflects the brand's legacy of reliability. Based on this experience, and the fact that many others are reporting the same issues, I will not be purchasing from L.L. Bean again. Their reputation no longer matches the quality they are delivering.

This bag is way bigger than expected. I have been eyeing this bag and decided to get one myself. I use the pictures with the model as reference for the size, but it turned out to be way bigger than what I wanted when it arrived today. And it's way too big for my shorter/smaller frame. Unfortunately the bag was monogrammed it so it can't be returned. Should've used the measurements instead of pics for reference.

Very hard material, not comfortable, I returned it

Much bigger than expected. I have been wanting one of these bags for years but ordered a much bigger size than I wanted after using the pictures for reference. I must be much shorter than the example people because the bag is way bigger and the straps are way longer than what I wanted. Unfortunately I monogrammed it so I can't return. Word to the wise- use measurements not the pictures!

The seams of this bag were very messy and I was shocked that they would ship something so bad. The quality was very poor and I was very disappointed

Ordered and it took a month for this "quality" bag to arrive. Absolutely unacceptable! Stitching is all over the place. What a waste of materials!

I got the medium and when I got it. It's a lot smaller than I expected. I went off the picture of the model wearing it. Such a bummer. I wish I got the large instead.

After waiting MONTHS and even getting a call from customer service to give my cc info again, due to an issue I'm still not sure about or how it happened a portion of my order was cancelled. The threading in the item I did receive, that was purchased for my husband, looks very cheap and had strings hanging in multiple places. I still have no bag of my own, due to the cancellation. I was so excited to receive mine, checking multiple times a week for an update. Very disappointed!

Very bad monogramming - looks so sloppy. Quite disappointed in quality.

horrible construction -- everything was threadbare

I bought this item for mothers day and it has yet to come in. Apparently it is on back order and they keep pushing back the shipping date. Now they are saying it won't come in till next month.

Unfortunately ordered in April knowing it was back ordered. Ship date was June 2nd, then got an email stating it would be shipped July 2nd. End of June received another email stating it would be shipped August 2nd. I decided to cancel order. It was getting ridiculous. They had the nerve to send me a catalog after that. I would never order from there again. It does not make LL bean look very good.

I ordered my tote in mid May. It was back ordered with a shipping date set for July 2. I thought that was steep but thought it would be fine since the weather would be perfect and I would get lots of use out of it still. July 2nd came and after checking for shipping status, noticed a delayed shipping notification stating new shipping date of August 28. I see all over different social medial platforms, multiple social media accounts promoting and posting about receiving their tote so I guess since I don't have a platform, my order got pushed to the back of the line. I see that currently, if a new order is placed the back order date is September so in order to avoid receiving another delayed shipping notification stating, I have canceled my order to avoid disappointment.

Threads were fraying, delivered in poor condition.

Stop Republicans from passing trumps bill! Support the ppl or we won't support you

It took 6 months for this tote bag to be delivered to my daughter . I love this bag, I grew up using this bag.but waiting 6 months to receive it was ridiculous! If they were having production problems, Llbean should have not have it listed in their catalog. Apparently, the problem was with the XL size tote bag.

Purchased item in April. It's been delayed twice. Now my arrive is in July. Takes too long and now I don't need the item. Never had an item take so long to arrive. Had to cancel order.

My husband ordered this back in February, haven't even received my order yet. Just got an email it won't be in stock until September! This is a scam! They also charge my husbands card once a week with a five dollar charge! Terrible company!

I ordered this product on 1/31/25. I've yet to receive it. Back order dates have changed several times and now I received an email stating it has been pushed back to September 30th.

I literally purchase this about 2 weeks ago. It is so stiff and hard. It's unbelievable, and it's uncomfortable. It's also fraying on the side, totally a waste of my time and money..

I ordered in Sept and the gift was finally delivered. Horrible. I had to call and reorder too many times

I got this bag as a Christmas present but it didn't arrive until end of January due to being backordered. I then got it monogrammed a few weeks later but the monogram was incorrect so I sent it back. I was told the bag was in stock and would be fixed within a week or two (this was early March) and was just informed I won't receive my bag until June. Decided to cancel the order outright due to waiting too long but very disappointed in the entire process

I was very disappointed with your service. I waited for four months for totes that were ordered in November for Christmas presents. The whole time I waited you had those totes listed as available on your website. Poor service!

I was really looking forward to this tote but the stitching on the sides is kind of terrible. Super messy and doesn't really look professional at all.