Customer Reviews Nine West Flax Pump

These shoes are arrow and and changing the length will not help the overall uncomfortable fit. Its a very basic shoe and otherwise would have been good for the office.

These shoes are very attractive, however they are also very uncomfortable. I’ve worn Nine West shoes for 10+ years and these do not feel like any shoe I’ve worn from the brand in the past.

These were super weird. I ordered a size 8, which is my average size (depending on brand and shoe, I can wear anywhere from a 7.5 to a 9.) The length of the shoe from the ball of my foot to the heel felt a full inch too short, and because of how high the top of the shoe comes over my toes, I had no flexibility to comfortably walk. My foot felt immoveable. Maybe if I'd ordered a larger size they would have been longer and I wouldn't have had the issue, but then they would have been too wide. Just overall... really odd heel. Also didn't realize how high the top of the shoe came over the toes. Not attractive, in my opinion.

The color is beautiful but the shoes are not comfortable. Sad about it but I had to return them.

The design on this shoe is super odd looking. Specifically, the amount of coverage over the front of the foo looks like a costume shoe. I ordered neutral kid leather and thought it was cheap looking and I'm not super picky about this (i.e. my typical brands are around this price point). If aesthetics are not high on your list and you still want to order, I would recommend going a half size up. They run on the small side because of the longer pointed toe. These didn't make the cut for me so they went back.

I have been wearing Nine West pumps for decades. (8-1/2 M). I have now ordered and returned TWO pair. Suddenly they are much too big, too wide. Whatever changes they have made in manufacturing is most definitely not for the better. I will have to find a new brand of pump. Bye Bye Nine West.

The fabric isn’t stiff enough and bad creases appeared at both toes. Front is peeling already. Poor quality.

I have these in black and thought the Ligna Kid would be the same shoe that I loved. The fit was totally different. They felt at least a half size too large. I am disappointed. Pretty shoe though.

Way smaller than a standard size. Would recommend going at least one size smaller.

This shoe is absolutely beautiful but it feels very narrow. I had to return. I typically don't wear a wide width but I could barely get the shoe on my foot. I feel like it is made for those with narrow feet - only.

I have worn NW Flax shoes for years. It is the only pump I can wear for several hours and feel fine. I have just about every color. This shoe does not fit like a normal flax show. It dug into my heal. I even tried on my other flax pumps to compare. Pretty but going back.

I could only wear these shoes one day they caused blisters on both ankles. Disappointed as I always wear Nine West. Very unfortunate that much money is now wasted as they cannot be worn again.

great looking shoe. bought this shoe 1 year ago... perfect style. this time the shoe feels so much more narrow. such a bummer.

I am returning these because of the very obvious NINE WEST logo stamped on the bottom. Not subtle at all, and Nine West is not some luxury brand, so I don't know why they think people want to see this huge bold all caps logo on the bottom of their shoe.

This is the second pair of this shoe that I have purchased. The first lasted about 2 years (and I still wear every now and then) with moderate wear. This pair literally fell apart while I was wearing them for the third time. The inside seam that binds the outer and inner sections of the shoe unraveled as I was wearing them. I have a picture I would like to submit to show you what I am talking about. This to me is unacceptable for any type of shoe, no matter the cost. I am just really disappointed because these are the only brand of pumps that I can comfortably wear and they are ruined.

The quality of the product is really poor. The inside lining (where the skin meets the shoe) started crumbling and tearing after only a few wears. It's a comfortable height, even for small sizes (I wear a size 5), but it's not worth the price.

Ordered a wide. The shoes were horribly narrow to the point that I could barely get them on, and my feet are not that wide. Do not recommend if you have anything other than extremely narrow feet.

I was so disappointed in these shoes. I'd just bought the Nine West "Charly" shoe in black suede and leopard print in a 7.5, so I thought I'd try these. Whereas the Charly has held up to more-than-once-a-week use, the Flax started falling apart almost immediately. I love how they look, I love the red color, and I love the height, but they are very poorly made. I wish they'd bring back the Charly; I cannot find them anywhere anymore. The Flax just didn't cut it. I wish I'd returned them.

Great looking shoe, very comfortable, however !! The bottom simply fell apart, under the black finish are simply layers of paper, or what looks like cardboard. Not like Nine West and know this is a quality issue they will have to resolve.

This is a true Nine West classic. Having other Nine West "Flax" pumps that are quite comfortable, I fell in love with the python leather pattern of the Yellow Leather 2 and Pink RP thinking they would fit the same. Unfortunately, the leather was very hard and very uncomfortable, not at all like the smooth leather Flax pumps I own. Stay away from this type of leather regardless of how pretty it looks. At least this makes it easy to return.

I received these shoes in black patent (synthetic) from my husband for Christmas last year. They looked great, and felt fine...and began disintegrating the very first time I wore them. The synthetic patent finally ripped all the way through today, less than one year after they were purchased. The funny thing is, I also own this shoe in a grey genuine leather version and a brown croc-embossed genuine leather version, have had both pairs for three years, and they still look wonderful, despite frequent wear. My advice to anyone considering buying this shoe: buy the leather versions of this shoe, but avoid the synthetic patent versions at all costs!

I really wanted to love this shoe. Almost every other reviewer does. Nine West is consistently a go-to brand for me. But unfortunately the Flax missed the mark, for me. I ordered the natural patent and the color was just what I wanted. The style was perfect, the shoe itself is gorgeous. I ordered my usual Nine West size of 10.5... However, when I put the shoe on I realized the medium width was super narrow. I double checked to see if maybe I accidentally received a narrow but no, the box is marked for the medium width. So maybe because of how my foot fit (or didn't fit) into the shoe, the arch of my foot was ABOVE the top edge of the shoe! It wasn't even covered a little! I am so curious how so many other reviewers got lucky with this shoe because it wasn't even close to what I usually get from NW. Very disappointed.

Incredibly comfortable shoe, great if you don't have wide fee but need a slightly bigger toe box. Height is perfect. Unfortunately, I got these in the regular black leather and the leather is very cheap and very thin so it scuffs, scratches or tears easily. I just got these back around February of 2013, wore them about once a week, and I have to replace them already.

I ordered the Blue Multi Fabric in a 6.5. I normally wear a 7N in heels but lately have been able to get a 6.5M and they work. I also have other Nine West heels in a 6.5 Medium. The quality of Nine West has gone down! The fabric was beautiful but the "plastic" soles were so cheap looking and there was ZERO support inside the shoe. The toe box was wider than others I have so these are going back!

I have two pairs of Flax and the lining separates. I don't blame Zappos, but this has happened on the Barbe heels as well. It would be great for your company to contact Nine West and see if you could get their Quality people hot on this issue. I tried for two days to contact their customer service, but you can't send them an E mail.