Customer Reviews Hoka Challenger 7

I would like a return. I have texted customer service but no one ever text back I would like to get my money back

I currently own five pairs of Hokas - Bondis, Speed Goats, and these Challengers. Most are comfortable and have lasted well. This model though is prone to tread separation. My current pair have five areas where the nubby tread is separating from the sole after less than 20 wearings. Sections of the soles have 1 inch areas where the tread is flapping from the bottom of the shoe. Upon contacting customer service and sending multiple pictures of defects, they completely denied any replacement and claimed this is normal wear and tear. I feel this is outrageous, especially for shoes costing over $150. Even though I am reasonably happy with the other pairs, their poor customer service motivates me to check out the competition going forward.

I purchased the shoes in September for trail running and hiking. The soles began separating in November so I contacted Hoka about a warranty. They had me send in the shoes for inspection, which took 2 weeks. I never received any correspondence from hoka and they shipped my old shoes back to the wrong address and claimed they were outside the warranty window. I would never recommend this brand to anyone. Poor quality and poor warranty.

Poor quality, useless warranty service, one shoe upper ripped, the other fine. Only used for walking ! Received return authorization before one year. Hoka took 3 weeks to review and said "Out of Warranty" NEVER had a running shoe fail from walking !

I literally can't remember the last time I bought shoes other than Hoka. However, this is second time I've had the hard sole separate from the soft sole. If I'm paying for quality, I expect quality. I'd love to include a picture, but imagine a 1/8" gap right below the pinkie toe, with the tread separated from the foam sole. Sorry, Hoka, one mess-up too many.

These shoes are better suited for a track. I used these on a few hikes over the course of two months and the treads have completely disintegrated. I needed to trim hanging portions of the treads off to prevent further damage of the shoe. I could not imagine people actually running with this shoe as I only hike with these. Look for a more durable shoe with perhaps a vibram rubber sole.

I bought poker Challenger ATR 7 shoe which the heel wore out prematurely and started coming apart. I sent back to Hoka for replacement for credit and they did not honor their warranty. I have purchased about 10 pairs of hookers but no more Focus for me. I would definitely recommend trying ocean clouds which in my opinion are superior to Hokas as I've learned since the soles don't last very long at all. Bye-bye Hoka for me

The shoes are simply uncomfortable. So painful that I have not even been able to wear them outside of the house. I will return them.

This is my 5th pair of Hokas. Almost immediately the fabric at the inside heals started to fray... in only a week or so. I've had not such issues with prior Hoka shoes. The fit is correct and there is no heal slip; and I don't force my feet into tied shoes. The fabric degradation got worse and worse until I reached out to Hoka with hopes for warranty reconciliation. My only recourse is to send the shoes back at my expense, where I fear they will tell me it is "normal wear and tear" rendering me out even more $ than I've already spent on a defective product. I'm not willing to take that risk. I've had a few warranty issues over the years where companies were absolutely hassle free and ready to help on photos / videos alone to either send a refund/replacement/or shipping label for a repair. No such luck with Hoka. Absolutely disappointed in their policy which "must" be followed (as if it's a law vs their own artificially created barrier).

My second pair of Challenger 7 and they just don't last.. they say they are for trail.. I wear them 2 times a week for a few miles and then some on the weekend.. After 4 months - I have a whole at the top toe area(because they got rid of the protector fabric from prior versions), have a whole on the side(which might just be my foot), and the fabric on the inside at the heel area is all wore out.. 4 months! Maybe a few 100 miles worth of wearing... but the soles I love and will probably keep buying in hopes the next version they fix the issues!

still not comfortable and painful for my feet :(

Outside sole peeling off,only have them for two weeks

I've had my HOKA Challenger shoes for less than a year and the soles are already falling apart. The outer grip lugs that HOKA says are for added durability are crumbling away. HOKA's response? \_()_/ sorry, too bad so sad. Not only are the shoes no where near the quality I'd expect from a "premium" brand that brags how durable their shoes are, but their customer service was terrible, never answering the phone, not answering simple questions over email, and outright refusing to help a customer find a satisfactory resolution.

Let me start off with the facts: I didn't buy these from this site. They were suggested by an authorized dealer, as I suffer from intermittent plantar fasciitis. I am overweight. Most shoes I buy around $40-50, because I go thru them quickly. However, my roommate/best buy decided to spoil me for my birthday. Sep. 21. I was stoked to finally see what it was like to wear a pair of shoes to play disc golf in that weren't as previously mentioned. Cheap and tear up easy. Only problem, after 3 weeks of light wear, they were ruined. The sole partially tore off and the shoe fabric split where the toe bends. I contacted the store I bought them from who directed me to Hoka. They are replacing them. Gave me a credit towards a replacement. I decided to upgrade a bit (I hope)and ordered the Speedgoat 5 GTX. Now, the main thing that bothered me was the time it took to get this sorted out. I had to contact the company after they surpassed the 5-10 business days. This is after I paid FedEx to send them to them and they were rec'd. After I contacted them, the exchange was expedited. Went thru on the 12th day. So now, we we're looking at over a month from 1st contact to when I could finally replace my shoes. Just to find out that it would take an additional 2 weeks to get my replacement. They really are comfy shoes and I will say, they stood behind their product. However, when someone is investing in something this expensive, do more than trust some kid who obvious gets some sort of commission.

I don't have my shoes yet. I ordered my shoes on 10/27; got an email on 10/28 with tracking and then my order sat untouched with no updates, for 12 days. I called Hoka CS and they were very polite, but didn't know anything about my order: whether it had shipped without getting an initial tracking scan and my shoes would perhaps just show up, or if my order was still being filled at Hoka. They also could not cancel my order. Zero help. Anyway, now they are on schedule to be delivered, but it's almost three weeks after I initially placed my order. It's like it's 1992. I walk 300 miles a month and this order was my third pair of Hoka's in 6 months. I love the shoes! My other two orders placed earlier this year arrived very quickly. I'm not sure what's happened with this order, but it may be my last: the long delay forced me to go to the mall to get new walking shoes. I found a pair of Sketchers for half the price of Hoka, and so far they are pretty good! I'd recommend buying walking shoes in person until Hoka gets their distribution center sorted out.

This shoe I bought was very uncomfortable.I returned it.