Customer Reviews L.L.Bean Kids Kids Deluxe Backpack

My 3 children have used LL Bean book packs since they started preschool at 2 years old. They started with the Jr. book pack and in 4th grade got the larger, deluxe book pack to fit their larger books. After 7 years of using the jr. bag year round for both school and camp my son got the larger bag and used it for 2 years. At the beginning of this year the zipper got stuck and while trying to get it unstuck the zipper became disconnected. I brought it into the store and they said there was nothing I could do except buy another one. I guess they don't make them like they used to and they no longer stand behind their products. Very disappointed customer. I will never buy from LLBean again.

The strap to this backpack broke on the very first day of my daughter's first day of middle school as the bus was coming. We expected more from an LL Bean product. She was already extremely nervous, and this just started her off on the wrong foot.

Let me start by saying that I still have my original LL Bean school backpack from thirty years ago, so I am more than a little dismayed that none of the three backpacks we purchased less than two years ago will be making the return trip to school this fall. The backpacks have experienced continual zipper breakages, and two have exhibited tearing where the strap meets the body of the pack. An attempt to have the local LL Bean store repair the defects has proven unsuccessful, as we were told that fixing the issues "were no longer their policy."