Customer Reviews L.L.Bean Kids Kids Deluxe Backpack

I'm going to have to contact to replace it because the pocket broke already on this one and the strap broke on another one I bought at the same time. Literally the first WEEK of them using it. I'm pretty disappointed in the quality. Maybe I got a bad batch or something.

Used this backpack for less than one month and it already has holes in the side pockets. My son uses the side pockets for water bottles (nothing sharp of course) but both of the pockets are ripped.

One of the zippers to the main compartment got stuck & broke within the 1st week of usage. I've ordered other backpacks from LL bean in the past & not had this issue.

I had orded a back pack a few years back and used it everyday, so it was worn out. I ordered another not realizinf that the design had been changed and made smaller with less features. I sent it back because the new design wasnt conducive to my use at work. Disappointed because the old style was great. Please bring it back.

The zipper on the lunch bag will not budge. I found the customer service department I called to be less than helpful. Am returning the lunch bag and it was going to take WEEKS to get a replacement which is unacceptable with school starting in 4 days. So I just ordered another one and having to pay shipping on it. You need to check quality before shipping something out. This was a gift for my granddaughter's birthday. I will look elsewhere before I ever order from you again.

This backpack pulled apart at the top seem within a couple of weeks of use. I do not replace my kids backpacks every year, therefore I really try to buy quality packs. Now I have to go through the hassle of mailing it back and paying for shipping due to their lack of quality? I don't think so. I will not be purchasing from LL Bean again. I tried several time to add photos and was not able. You can clearly see in the photos that it's a new pack.

Bought 4 bags (4 kids) a few years ago and only 1 is usable. Zipper broke on the other 3 and was told that was normal wear and tear.

The quality is not worth the price. After just over a year, the interior lining is already bubbling and peeling with just mild use. After reaching out to customer service, with detailed photos, I was told I could mail the backpack in to be evaluated which is a 2-3 week process. Basically, they no longer stand behind the quality of their products and have changed their policies. Previous LL Bean backpacks have lasted many years (and handed down to younger siblings) so it's such a bummer that this has changed.

This backpack was terrible. My daughter only used it for a few months before the seem along the front pouch zipper started fraying and coming out. Not the L.L.Bean quality I expected.

At first use, the mesh water bottle side holder pocket split from the elastic. Trying to patch myself. Will never purchase from this company again.

WOULD NOT RECOMMEND. The backpack does not support books well and accordions out making it extremely bulky and hard on the shoulders.

Water bottle pocket has all ready ripped after a week.

Bag tore in less than 6 months with minimum use by a 7 year old. Rude customer service and would not honor warranty.

This is the first back pack I have bought from LL Bean as I usually buy from one of their competitors (I have 8 children). We bought this back pack as a gift 4 months ago and the zipper has completely ripped away from the fabric. She was not over loading it, she was not abusing it. This is from everyday use in 6th grade. Will never buy a backpack from this company again.

Zipper stuck in less than a month! Don't purchase!

I had previously bought the same backpack and was very pleased with it. This one however kept getting the zipper caught.

I have been a loyal customer and have always bought your backpacks and lunchboxes for my children. And I carried them growing up too. I am more than disappointed that this new backpack I just got for my son is already having issues. The side pocket is ripped and the zipper on the main area is stuck. Really? For the money I paid, this is ridiculous. And not at all up to the standards and quality you are known for. I am really frustrated.

My son has had this book bag for 2 1/2 weeks and the zipper has broken already. So aggravating.

The mesh pockets on this book bag do not hold up. We have had two of these book bags and within just a few weeks, the pockets had torn on both. We then received extremely poor customer service when trying to have it repaired or replaced. Would not recommend!

Unfortunately, I was sent a defective backpack that broke in less than a year of less than normal use. As you can see it is in great condition aside from the defective water bottle holders. Too bad I won't be able to replace it, as otherwise I really liked it for my son.

This design is a real disappointment. The shoulder straps are positioned so close together that they cut into your neck. My 11-year-old found this incredibly uncomfortable. I tried it on, and she is right. It is not usable. This is just basic ergonomics. It's frustrating to pay return shipping for this kind of design flaw. My son has the super deluxe version, and the straps on that backpack are proportioned for a human body. Why aren't they on this one?

I got this backpack for my son and we loved it until the zippers for the large compartment kept on getting stuck in the fabric. I'm returning it and I hope LLBean takes it back and gives me a refund.

This backpack lasted one week before the zipper got caught on the decorative trim. Because the zipper mechanism was pinched between the plastic interlocking teeth of the zipper and the trim (intended to hind the zipper) the back pack was not able to be opened. In an attempt to free the mechanism and open the pack, my 12-year-old was able to tear the zipper mechanism through the plastic interlocking teeth. The result is that the teeth are seriously damaged so the backpack can't be closed and remains open and incapable of holding the contents. Zippers commonly get pinched. I remember owning an ll bean pack as a kid. The trim feature would commonly get pinched on the trim and cause issues in opening and closing the pack however it wouldn't destroy the zipper if forced open. It seems this pack is now using inferior materials for the zipper.

I've always been a huge fan of LL Bean Backpacks until recently. I purchased a deluxe backpack for my daughter and the strap became detached from the bag itself only after a few months of owning. I sent it back to be replaced or fixed and ended up getting charged for a defected item. When I called to ask why I was being charged to replace a defected item, the customer service rep was very rude and not helpful.

very small/we sent bookbag back and asked for a credit on our card but instead we got gift cards...