Customer Reviews The North Face Women's Borealis

I like the look of this backpack, but everything else about it is honestly SO disappointing. I had a North Face backpack in college (Jester) and loved it so I wanted to try this. It is basically completely useless because it doesn't expand enough to actually fit anything useful inside of it. You can fit a laptop in it, and anything else will pretty much max it out. Plus, if you add more to it, the items will sit towards the top (the top expands more than the bottom), making the whole thing top-heavy. You can't set it down without it falling over, and it feels like you're carrying 30 pounds even if you're only carrying 10. The first and only time I tried to travel with this backpack, the person next to me even commented about how poorly designed the backpack seemed to be as she watched me struggle both trying to get a pair of headphones out and then back into it. It's unfortunately fit for the garbage and I've lost my trust in North Face backpacks!

Zipper tie broke after 1 week. For the price of this that shouldn't happen.

I purchased this for my daughter in September for school, less than 2 months of use, the elastic loop on the zipper broke off. I contacted the customer service, and no help... They want me to send the bag back for evaluation if it's cover under the warranty. Who knows how long it will take to get it replaced or not. Can't you just look at the pictures and let me know?or just send me the broken part replacement. This is our second backpacks, the first one is worn out in the corners in less than a year and now this... I would NOT buy from the NorthFace backpack again.

It is the smallest backpack ever!! My daughter has always used the jester and wanted something a little bigger for high school. We are Looking for a new backpack

I really loved this backpack because of the attractive style and all the compartments. However, I've only been using this backpack for 4 weeks, and the strap stitching already came undone. They will only give me a discount on a new bag, or I have to wait 4 to 8 weeks to mail it in for a warranty claim and have it repaired. Being a graduate student, it is not possible for me to go without a backpack for 4-8 weeks, and graduate students do not have as much funds because of school/internship and not being able to get many work hours. So, paying almost full price for a new bag is not practical. I am very disappointed in the lack of options and the quality of the bag for the price.

Very cute in looks but highly disappointed in the quality, size & structure!

i use my backpack at school, i like the space and white color on the inside but i hate the new cup holders on the side. the whole reason i bought a new backpack was for new cup holders because my other ones ripped but these new cup holders made from the backpack material dont stretch at all whatsoever nor fit my hydroflask or any water bottle larger than your standard plastic water bottle. not to mention it took a week longer than it said it would come in to come in. i had to start school without it and then move all my things into it.

Please bring back the old design. What IS this. I just want the other design back, why did you get rid of it.