Customer Reviews UGG Classic Ultra Mini

Red rubs off

Have only worn these for one week and the back of one of the shoes ripped while putting it on.

I would like to give the UGGs a positive feedback, but I can't because I bought 2 pairs of size 8 black UGGs. I only wanted one and I am unable to return the other pair because your website has been down for over two weeks.. I even use chat and they're unable to help me too.. please I would like to return the extra pair I bought.

Very bad delivery and service. The poduct is not that good

I was excited to buy Ugg boots, but after just a few uses, the seams started coming apart. For the high price, I expected much better durability. Very disappointing!

You are the only company that I know that charges people twice and then later on erases one of the charges , this is something I have never seen and I buy everything online

I bought a pair of uggs and the seam ripped after around 20 days of having them. Maybe 5 wears. I was not doing anything to wreck them, it just ripped which is so obviously a manufacturing error and I sent them back for $30 shipping which adds to the price of already overpriced slippers and I got told it can not be returned because it is "out of warranty" (it hadn't even been a month and there is a 30 day return policy by Ugg) We called Ugg and they did not give us any help so we asked for a supervisor and the only different thing they said than the original people we spoke to was that they will "change the language of the letter for future customers" this does not help my situation at all.

Too bad! After purchasing at least 15 pairs of Uggs over the years, I am done! Deckers was a downgrade! The quality of Uggs is Gone! So Sad! Bought the mini Uggs for myself and two others. Mine barley have any fur inside. I can feel the difference.. Too cheap for me!

Pro tip: Don't buy these. The tab on the back will rip a hole to your boot within 60 days. Ugg will tell you to send them back after the customer care team confirms they're covered under warranty only to have their warehouse actually deny the exchange and send you back your boots with the hole and say that they are "outside of warranty since > 1 year old". You'll say, "that's odd since these were purchased in September of 2024?". Then Ugg's team will back track that after seeing a photo of your boots and say that they actually were denied because the defect is considered "normal wear and tear". They'll tell you that you're "pulling too hard on the tab" and that is what caused them to rip. Yet you've already got two other pairs of uggs with this same tab and they are 2 and 4 years old and never had an issue. You'll then spend 2 hours of your evening talking with their customer service team be left with nothing except the words, "you're a valued customer". Interesting choice of words since I'm not sure how I'm valued with absolutely no effort on Ugg to rectify the situation and leave me with a poor quality product (bought in September 2024, sent in for exchange in November 2024) with lasting defects. But don't worry, we'll see influencers getting gifted products all holiday season long!

I wouldn't recommend to buy it because the quality of this shoes is different not like before. The furry inside is so thick and suede outside isn't the same. Very disappointed, returned back

Unfortunately after I purchased this product I removed a sticker on the bottom stating 60% wool, 40% lyocell which is a less expensive, not to mention less warm fiber made from wood pulp, similar to rayon. They're calling it UGGPlush but I always bought Uggs because I thought they were lined with 100% sheepskin wool. Very disappointed feels like shrinkflation.

I returned a pair of Classic Ultra Mini's less than a month after receiving because of stitching coming apart Ugg Returned these to me they said could not except because it was after a month EVEN THOUGH it took over a week to receive them then in took 2 weeks to notice the stitching coming apart then I sent them back with a return label I received from Ugg THEN ANOTHER 8 weeks I received the original defective Uggs in the mail with a note that said I did not return in time for them to be replaced what a crooked way to do business

The color and texture are lovely. However when I wore them the first day threads started coming loose on the side and I worry they will not last. I am very disappointed as they are very cute

I wear these shoes pretty frequently and I have had them for a little over a year now, but after a few months of wearing water stains were an issue and the fur on the inside has almost completely fallen out and yellowed? This is really disappointing considering some knockoffs have been in better condition for me after 5 years.

I purchased a pair of UGG boots directly from the UGG website on December 28, 2023, as a Christmas gift. Despite treating them with UGG's waterproofing spray and wearing them for only 2-3 months during a mild Minnesota winter, the boots frayed completely across the front. My daughter, who wore them, is very responsible and has never had issues with footwear before. When I reached out to UGG, I was informed of their one-year warranty and followed all the steps, including paying out of pocket to ship the boots back for inspection. I received an email confirming I would hear back in 5-10 business days. After no response, I contacted customer service again and was told to wait longer. Weeks later, the boots were returned to me with a note saying they were out of warranty because they were purchased over a year ago. This is completely inaccurate, as they were purchased on 12/28/23, well within the one-year warranty window when I initiated the claim. This experience has been incredibly frustrating. Not only did UGG fail to honor their warranty for defective boots that I paid full price for, but I also ended up wasting money on shipping, only to have them sent back without resolution. As a loyal customer, I am deeply disappointed by UGG's lack of accountability and poor customer service. These boots are not cheap, and I expected better from such a well-known brand. I cannot recommend UGG based on this experience and urge others to reconsider before purchasing.

When we purchased these boots we treated them with the UGG brand care kit for protection & to prolong their life of the boots. After wearing them in a little rain the boots were discolored and now always look wet. We live in AZ so the little rain she was in should not have affected the boots as much as it did. It just goes to show the quality of Ugg material is not what it used to be. She literally has worn these boots a total of 3 times. I contacted customer service, and they insisted that because its considered discoloration it is not covered under the 1-year warranty, and they will do nothing to help. There was a lot of you should have done this & that and when I confirmed those measures were taken nothing could be done. So, you're ultimately out of luck there is nothing we will do for you. We have been customers for many years & will no long buy UGG products moving forward. I think Original UGG Australia would be a much better option in the future. Look them up! Decker Brand UGG shoes lack customer service and quality. As much as we all pay for their products, shame on them for not standing by their products and supporting their consumers.

I have always loved Ugg for their amazing quality and duability. Not so much anymore. The quality is horrible I feel like I'm walking on the ground because the bottom is so thin and flimsy. The fur is already matted down after wearing them twice. Hoping they go back to their old quality because it's unfortunate.

These were worn twice and the seam at the back has come apart. We were told it was a design flaw.

I am shocked by the poor quality. I can't believe this type is yours. It is very light and looks like it is fake. There are even brands with different names that sell the same model for $30 or less, but the quality is better and more durable. All that happened is that I bought it as a birthday gift for my daughter and I cannot return the gift from her, but I am not happy because the price is not worth it for the quality at all...

These were our first pair of UGGS that did not last over 6 months. THe entire toe blew out with light activity.

i ordered in the color calibro , how it looks on the website is not AT ALL how it looks in person . This color passes for antelope in real life, got calibre. . complete different look . it's either false advertisement, or product defect .

Fur is very thin, not very comfortable

This booties was made using very thin material. I'm surprised it hasn't ripped yet, it's only been a week (?) and I didn't think it would last that long. I wanted to return the boots because I feel for the money, they should be better quality, but they were for my daughter and she didn't seem to care.