Customer Reviews Outdoor Research Transcendent Down Vest

WARRANTY REVIEW: I purchased a Transcendent Down Vest from K2 Basecamp in Brisbane Australia June 14th, 2019. I had the vest for approximately 3 weeks, which I maybe wore 6 times or even less before the face fabric across the chest starting wearing out. I thought it may have been my messenger bag but realized the seat belt in my Hilux was actually making this fabric fuzzy. I called OR in Seattle and spoke to someone in their Warranty Dept and they asked me to bring it back to K2 for them to deal with the Warranty. K2 had this down vest for 2 months... OR told K2 that they would not Warranty the vest due to the vest coming into contact with something. K2 told me this 2 weeks into them having the vest, which I thought surely that doesn't make sense. K2 said they would contact OR again to see what else they could do. Now 2 months goes by, with the vest at the store that I bought it at, with no one finding a solution. This really confuses me since Outdoor Research is known for their Outdoor products, which you would think these products would come into contact with something at some point in their life span. I can understand a company not choosing to warranty a product from abuse or negligence, but wearing a vest while driving your vehicle should surely be a normal activity for a piece of clothing. I picked it up tonight from K2. I have attached pictures of the chest fabric where you can see the vest is brand new except for the diagonal fuzzy fabric section where a seat belt would rub. Now, the reason for this review... What is the point of advertising an "Infinite Guarantee" and not stand behind your product? Is this vest well designed and stylish - YES. Does the fabric used in the production of it have a problem - YES. Would I like OR to stand behind their "Infinite Guarantee" and choose to deal with this - YES... Would I recommend any OR products moving forward to my circle of friends, NO, not after this experience.