Customer Reviews Samsonite Freeform 28" Spinner

Bought Samsonite luggages for the first time because of the good reputation it has. Made a local trip using my freeform carry on and already got a dent on my luggage. Im worried that the luggage wont last long because of what happened after only using it for just one time considering the price is not cheap.

few trips with in 8 months zipper's stitching is already tron.

Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.

The retractable handle broke the first time I used this luggage, making it very difficult to use the rest of the trip. This is disappointing for a brand I have otherwise enjoyed.

I wrote a review last week and was very happy to get a response from the Samsonite folks saying we would be hearing from them. Haven't heard a word since. Samsonite folks I'm looking forward to talking with you.

Read the Carry On guide..THIS LUGGAGE DOES NOT MEET MOST IF NOT ALL US BASED AIRLINES CARRY ON REQUIREMENTS... 23" (not 22") x 15" (not 14") x 10" (not 9"). READ READ READ

I just got this pretty luggage at the recommendation of a friend. On my first trip with it, I checked it at one airport and picked it up two hours later at our destination airport and the zipper pull was missing. This is not inexpensive stuff! So disappointed.

We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I'm so sure they would survive many more trips. Extremely disappointed in the quality of the product!

I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it. The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.

Used the medium sized luggage for only about a year and a half traveling back and forth from my college town to my home. The last time I came home the zipper popped open and split the luggage open while in the luggage was in the carrousel. If I hadn't put the zipper lock in place, it would have fully popped open and I would have most likely lost all of my belongings. Definitely not as high quality for the price, and something I wouldn't recommend buying.

Just bought the suitcase and brought it on an international trip. The surface scratches very easily which is a small issue. On the returning flight back home, I dragged the suitcase down the belt and realized that one wheel was missing. I've used tons of suitcases over the decades, and I've never seen a suitcase so flimsy and poorly made.

We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite. I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.

Handle was already half broken when receiving product. I'd like to get it serviced or replaced but the process is too complicated (have to bring it into a certain physical store, which is 2+ hours away from me,a or pay for shipping but it may not even be serviced). I have the large check-in size and have been using it well so I got the carry-on size right before my trip. I wish I'd returned it but it's already been used so now I'm stuck with a carrier that barely works.

Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).

I am a big fan of Samsonite luggage and was excited to purchase new pieces. After 1 trip my new spinner was left with a million scratches all over. It looked like I'd had it for 20 years already. I can't believe that Samsonite would create a products that scratches so easily. What a waste.

This item functions ok, but scratches very easily. Not the quality I was expecting for the money.

They don't have it. Was sent a totally different style & color.

The zipper lock hook broke off on the very first use of this bag

I did not keep it. Purchased this same luggage twice and both were very noticeably used and damaged and subsequently returned. With such poor quality control, I won't be purchasing luggage from this site anymore.

Expansion zipper broke on first use. Plastic is soft and was very scratched and scuffed from one trip. Won't let me return for money back which I understand is the policy but was hoping for an exception given quality concerns. Expected better from Samsonite especially because the Amazon Basics suitcase I replaced was 10x as durable and 1/2 the cost.

I ordered it in color navy and when I got to the hotel where I received it, everything was right but the color. It was black and I really need it that day and wanted in navy because I have the other sizes in that color. So Unfortunately I couldn't send it back and I had to keep it in black. If I knew there weren't navy, I wouldn't have bought it

Poor quality zipper, opens while luggage is closed

Really beautifull, High quality but its too small.

One of the two travel cases doesn't spin smoother. One wheel locks.

It failed my expectations of the product. Don't buy.