Customer Reviews Samsonite Freeform 28" Spinner

My daughter asked for this suitcase as a Christmas gift. She decided she wanted a Samsonite because of their reputation for making quality luggage. She received the suitcase prior to Christmas so she could use it for a trip. She flew to Chicago O'Hare on December 21, 2022. She retrieved the suitcase from the luggage carousel only to discover it was damaged after only one use. We are very disappointed.

I checked this bag once for a trip to Italy. It broke after the first use. The expandable zipper broke... Would not recommend this product.

The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.

The plastic seems less durable than expected. I expected better quality from Samsonite.

Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.

Not so impressive as it appears in photos etc. It's not worth the price

It is poor quality. Disappointed- not what I expected from Samsonite.

The body of the luggage seems sturdy enough and is certainly lightweight, but the retractable handle is flimsy and bent on the third trip I took with this bag (medium Freeform). Now it won't push in or pull out without using unreasonable force, so the bag is essentially useless. It's not nearly as sturdy as other luggage in this price range.

This is my second set of freeform-my old set are over 5 years old and still waxing strong. These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks. The outer extender zipper - which I didn't use is broken. I have photographs to prove this. In fact I am in the process of filing a complaint !

Bought online brand new. Went on my first trip. Back plastic fell off right away. Stylish but doesn't seem sturdy.

Two stars for a nice and sturdy suitcase. But it came with no key and no instructions on how to open with the code, nor how to reset the code.

The size is great, but the wheels are SO LOUD. I can't stand using it b/c of that. So it's useless. And it was so expensive.

Nice luggage but it is so easily scratched that after one single flight it was so banged up that it looked 5 years old. Wouldn't purchase again.

Samsonite is typically my go-to for luggage purchases, but this model came with a lock that is difficult to open up and figure out; there were no instructions attached nor does the product come unlocked to give the customer to choice to open up or lock the suitcase. This is annoying; my trip leaves in 2 days and I still haven't been able to open up the bag. I am so dissapointed.

it is not a sturdy as I thought it would be for being Samsonite. It did not come with a key for the lock and when I inquired to the company I have have never heard back from them.

Recently purchased the large spinner in baby blue. The bag itself is beautiful, super roomy. The interior is nicely designed. However, for how much I paid for this suitcase, I would've expected much higher quality. After only one trip, my bag is completely covered in dents and scratches that I can't rub out with cleaners. One of the tsa lock teeth also got completely bent on the literal first leg of my first trip using this bag.ridiculous. And the sad part is the flight was short, so the bag likely had minimal handling. For the price seems like very poor quality, I would personally not recommend this bag as I was very disappointed after first use.

The Luggage is gorgeous. However our first trip because of the way the stripes are made on the suitcase they look like they are 10 years old they got scratched up just from one trip. Very disappointing disappointing

The first time using the luggage the zipper busted open in the airport. Very disappointed.

Scratched very easily and is not the best quality. Interior zipper broke on the first use.

I have had this for a few years and I love the wheels and how they flow. I don't like the divider in the middle, if you fill it full of clothes, the divider won't close all the way. Call me I will help you design a suitcase that is practical. Also, the handle was always wobbly and it snapped at the neck. Everything else is in great shape...but one can't use it without the handle.

I received this luggage set for Christmas and was originally so excited to show off my mint suitcases but these are awful. They are cheap plastic that show every scratch and stay dirty looking. So disappointing!

Not good quality for the money. I am very disappointed, especially a Samsonite brand

it is small and round not as the picture shown on the web

I bought the green sage color online.When the suitcase arrived, I noticed that the color was very different from the website. The color is light green and was definitely not what I expecting. Very disappointing.

I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.