Customer Reviews The North Face Dryzzle Jacket

I purchased this jacket one week prior to a month long trip to China and Taiwan, two countries with often very wet weather conditions. I specifically bought this jacket for several reasons, but the most important being that it's "WATERPROOF", as written in several places on the garment labels, hang tags, and as described and advertised on your site. This is patently FALSE. Even in mildly wet and rainy conditions, water soaked through and got inside the jacket. The arms, in particular, let water in almost immediately. In heavy rain, the entire jacket let in water everywhere and the breast pocket filled with water, nearly destroying my cellphone. It is unreal that TNF no longer seems to test their garments prior to making such claims or releasing their gear. Even the most rudimentary test would have proved that this material isn't waterproof. I have been a fan and frequent buyer of TNF products for years, but this was a real let down. It's also worth pointing out that the light grey inside liner fabric curiously turns a much darker grayish-brown when repeatedly exposed to water.

I loved this jacket until it started falling apart. The seams around the neck are coming unglued. This jacket was way too expensive to be falling apart after only a half season. I want to send it in to get fixed But the 6 week turnaround is way too long for the PNW rainy season.

This jacket is a huge disappointment. I bought in Canada and tried it two times in light rain conditions - not very good results but OK overall. This summer, when I got to the Tibet and the rest of China, I got soaked constantly. I am not exaggerating - I mean, really soaked! Not waterproof, 100% unbreathable even you keep the side zippers completely open. There is definitely something wrong! My pants and my boots (from competitors brands) do not leek a single drop even in torrential rain conditions. I filed a customer return and I am currently waiting for credit or refund.

so much for Gor-tex. Jacket let water in right from the get go. But what was worse was the warranty department NEVER returned a single message I left (I left 4 plus several emails. I even tried customer service and they barely acknowledged my problem). took me 6 months to finally deal with the warranty issue then they sent me back a different jacket so now I have to deal with that. It's also really cold in the winter months. I live in Vancouver, BC so we don't get significant cold temperatures but a lot of rain so I figured this would be good. No. The jacket itself would get so cold it would pull heat from my torso. I had to wear a lot of layers under it in order to prevent that from happening. Not happy with the jacket at all

Returned it to a North face store where I didn't even get the tax back on what I had paid cause I bought another jacket (which cost more)