Customer Reviews Lucky Brand Basel 3

I am very disappointed with these booties. The leather easily rips and the heel of the shoes are ripping. It's also disappointing that they don't stand behind their products -- I called them today and they only offered my a 25% discount off of my next purchase after I told them how their product was defected/ripping. These booties aren't worth the price and definitely wouldn't purchase them again.

I just got these booties and after a few wears the leather on the top and behind the heel are already peeling badly. I can't even wear them anymore. For the price, there is no way this should happen. I wish shoes came with a warranty. Lucky really needs to address this issue.

Very disappointed with the quality of this boot. I was excited to receive it because it's stylish and it was comfortable straight from the box but after only 3 wears the material wrapped around the heel is peeling off on both shoes. Three.wears.only.

Worst boots ever! They are very uncomfortable and hard. Very dissapointed.

I bought a pair a year ago and loved them! The leather was soft, they had memory foam at the bottom, and the fit was great! Naturally, after only having them for a few week, I tripped over a piece of concrete and ripped right through the leather. I tried to order another pair at that time, but they didn't have it in stock anymore. Flash forward a year, I noticed they had the shoes back again, so I ordered another pair. It's a completely different shoe. The leather is ok, but not near the quality they used to be. The bottom is so cheap that it was already peeling up before I had even tried them on. The size also went down, so the new pair is now a half size smaller. I was so excited to get these and so disappointed when I finally did. Will be returning them.

This boot is NOT real leather. It's bonded leather. I tripped on a board my second day of wearing them and there is a gash through the cheap leather down to the white backing. Don't waste your money. Can't believe they charge what they do for this fake leather. If they were real leather, the shoe is great. Buy it if you plan on them lasting a few months...

So disappointed. Bought these in black and in tan. Size was off, way too tight . Had to return

These boots are so cute and fit great. Unfortunately, the leather peeled after a couple of months. I replaced them with the same pair and the leather peeled again.

Didn't like these at all - returned them. They have dents in the front of the boot and not at all comfortable.

I wanted to love these, really I did. Too tight in the instep to allow me to wear a sock. If I sized up, the shoes would have been too long. #sweepstakes

Picture online is not a good representation of the item! Color of the boots is very different than the picture.

The amount spent these boots looked really cheap. Especially with the thick rubber sole.

Had to return these boots they ran very narrow and I even bought up a size

Too tight and sized up 1.5 sizes. I stretched it and it's still too tight. Since it's suede it doesn't stretch as much as the leather Basel

I order 8 had to be mis sized like a 7 said it was a non returning item l. Had to sell on mercari list money on this deal. Very not happy

I bought a pair of Black and Toffee Basel Booties maybe 2 years ago and they are THE MOST comfortable pairs of shoes I own. When I first got them I was so impressed with the quality and the comfort level that I wore them so much the first couple weeks. I was so surprised they didn't need to be broken in at all. I love them so much that I bought a 2nd Black and 2nd Toffee pair just in case one day they were discontinued I would always hair my favorite shoes. However, I can not expressed how disappointed I am with the new design that must have taken place. The Basel bootie before was a little shorter and the material was not as stiff as the new ones. The coloring is a little different which is OK-- but the worst part about it is they are so small. I got a 6 1/2 in both as that is the Basel size I had before. They hurt my toes so badly and the arch of my foot doesn't touch the bottom of the boot. They are so uncomfortable I can't even wear them. I attached a picture of the difference between them. I really hope they address this. I am so sad about It. :[

Loved the fit of these boots. Figured I would spend more for better quality product. NOT! Only wore these boots to work (in an office) and the leather is chewed up and peeling! So disappointed!

I LOVE the style and comfort of these boots but three weeks after purchasing the leather started deteriorating and peeling off. I have not walked in any snow or rain, and have taken care for them like I have all my other lucky boots. After the first week, the leather started puckering and the next week it absolutely is shedding off. I am absolutely disgusted with the quality of these boots. Furthermore, I have contacted the customer service about the quality and have had no response.

I have had two pairs of the Basel black leather booties. My experience is that the leather stretches a lot, so buy them on the tight side. The black leather peels off almost right away after you start wearing them. The brown leather/suede strips on the heel fall or peel off making the boot look terrible very quickly. What a terrible idea to put leather/suede on a heel when we will be wearing these boots in the fall when it rains. I have bought many boots from Lucky and have always found they were great quality, but my experience with this style has left me looking elsewhere. I am not going to pay this much for shoes to have them fall apart and look terrible. My suggestion, find a different pair to purchase.

After just one wear, the fabric on the heels started to peel off, revealing a fabric underneath, and the brown leather started to wear off. From this brand, I was expecting a high quality product with durability. I would not recommend as just after one winter, these boots may have to go because they are deteriorating so quickly.

I would rate this 0 stars if I could. I have had this product for a month and the sole is completely worn out. There were scuff marks on the leather within one use. I would have expected better quality material for the price. The sole on the heels are completely worn and were not durable.

These boots are extremely uncomfortable. I have tried wearing these many times and my feet are so sore and ache. My toes actually are numb while wearing them. They fit good but there is no support for my feet.

These booties are cute and comfortable; However, I wrote them for one day indoors and on carpet only, and the color started to come off the heel and sole. Now I have to pay to ship them back and hope my return will be accepted. Never again.

Love the Lucky Brand Looks