Customer Reviews Lucky Brand Basel

I had these about two years ago and loved them. I wore them a ton and decided to get a new pair. After ONE DAY of wearing them casually, the leather was torn up in 3 different places. It is so bad to the point that they cannot be worn in public and Lucky will not consider replacing them. Please do not spend your hard earned money on these. Two years ago I would have been one of the people writing rave reviews, but the quality has declined tremendously.

I previously owned a pair of these boots bought about three years ago. The leather was scuffed and peeling in some areas understandably since I wore them a lot, so this year I decided to replace them because I really enjoyed my first pair. This pair FELL APART after one day of casual wear. They were worn in moderate weather, no extreme circumstances, and the leather is peeling off in 3 separate large circles. I am beyond disappointed that I will have to be purchasing a second pair of $100+ black booties for winter, and I am not sure that this loyal lucky girl will ever purchase from here again. Decline in quality over the past few years = BAD SIGN

I received the black boots as a gift for Christmas. In less than a month the leather was scraping off the side, toe, and back of the boots. It is like plastic covering. I contacted Lucky Brand but they would not exchange them because I did not have a receipt. I had the box, paper, everything but no help. I have 3 other pairs of their boots, and love them but will not buy any more because of their poor customer service.

I really like the look of these boots. I wore them twice. The first time I sat down quite a bit during the day. I was on my feet most of the second day. They hurt my leg on the front where the boot touched but wasn't very flexible. Never again. I had to put on house slippers as soon as I came home.

I bought this bootie a few months ago because I thought they were so adorable. I've only worn them a handful of times and the toe has become creased. They are very uncomfortable to wear as the crease puts pressure on my toe. I have pointed out the crease in the picture and it is much more pronounced when the shoe is being worn.

First, I should say that these boots are not actually leather--rather, they have a very thin layer of leather that rips and scuffs really easily. I bought a pair around christmas, and within two weeks (not wearing everyday), they ripped! Took it to the store, they first didn't want to exchange, and after a stressful experience, they agreed to exchange with a new pair. The new pair was unusable after the 3rd time wearing them, because the leather on one shoe just stripped! Honestly, don't waste your money on these, totally not worth it,

I ordered these boots in "Light Purple" but before I did I called customer service because I was confused about what color they really were. The color name of them says "light purple" but the picture looks like a darker brown. Customer service said they didn't know and they assumed it would be a dark brown. So I ordered them. They arrived today and I held my breath as I took them out of the box, they were PURPLE. I barely even put them on so I could return them and they would still be clean and acceptable. Disappointed with customer service's lack of knowledge with the products. Also disappointed that this picture does not show they are PURPLE boots.

I wore these boots twice and the coloring already started to disappear and now they look very worn and used. For the price you pay it is SO NOT WORTH YOUR MONEY. Yes, they are cute boots but once you start wearing them they are trash and now I cannot return them. I am so disappointed. Do not make my mistake and buy these too.

For the price I was expecting a great boot! But instead, after a couple days wear, literally a couple days. the sides and tops scuffed so bad and looked like I've had these boots for years. Ive buffed them and put protectant on them... looks good for a sec till I walk out the door and back to looking awful. Save your money, don't buy these boots!

I am very disappointed with these booties. The leather easily rips and the heel of the shoes are ripping. It's also disappointing that they don't stand behind their products -- I called them today and they only offered my a 25% discount off of my next purchase after I told them how their product was defected/ripping. These booties aren't worth the price and definitely wouldn't purchase them again.

I just got these booties and after a few wears the leather on the top and behind the heel are already peeling badly. I can't even wear them anymore. For the price, there is no way this should happen. I wish shoes came with a warranty. Lucky really needs to address this issue.

Worst boots ever! They are very uncomfortable and hard. Very dissapointed.

Very disappointed with the quality of this boot. I was excited to receive it because it's stylish and it was comfortable straight from the box but after only 3 wears the material wrapped around the heel is peeling off on both shoes. Three.wears.only.

I bought a pair a year ago and loved them! The leather was soft, they had memory foam at the bottom, and the fit was great! Naturally, after only having them for a few week, I tripped over a piece of concrete and ripped right through the leather. I tried to order another pair at that time, but they didn't have it in stock anymore. Flash forward a year, I noticed they had the shoes back again, so I ordered another pair. It's a completely different shoe. The leather is ok, but not near the quality they used to be. The bottom is so cheap that it was already peeling up before I had even tried them on. The size also went down, so the new pair is now a half size smaller. I was so excited to get these and so disappointed when I finally did. Will be returning them.

So disappointed. Bought these in black and in tan. Size was off, way too tight . Had to return

This boot is NOT real leather. It's bonded leather. I tripped on a board my second day of wearing them and there is a gash through the cheap leather down to the white backing. Don't waste your money. Can't believe they charge what they do for this fake leather. If they were real leather, the shoe is great. Buy it if you plan on them lasting a few months...

These boots are so cute and fit great. Unfortunately, the leather peeled after a couple of months. I replaced them with the same pair and the leather peeled again.