Customer Reviews Lucky Brand Basel

I purchased these boots in July of 2020 and only wear them seasonally, so they are not worn April-September. Both bottoms have come undone/detached from the shoe. They do not hold up well. They were comfortable but not even worn that often and they fall apart.

I bought the exact pair in 2017 and they were one of the best, comfortable, and versatile shoes I've owned. I've worn them out, so I bought the same pair around December of 2020, thinking it would be the exact shoe, but it is not. They are higher and the fit is uncomfortable. I was not made aware that they had updated the shoe model. If I had known this, I would not have bought this shoe. I would like a refund!

Soles are poor quality, the color has worn off the rubber and it's all beige now. Looks old after two wears!

The boots were not at all what I expected as far as quality goes. I could barely get the boot on my foot I had to unzip both a zipper. There were no dark edges on the front of the booth in the quality of the leather was less than par. So he had to pay for the shipping of the booth and then to ship them back $18 in total I long. I will never purchase from lucky again online

I have been buying this style for years and always happy with them. bought a new pair in January - and after one wear the leather was pealing off. After reading so many other reviews, clearly not a one off. so disappointed. have been a loyal customer for such a long time and always bought up big every time I went to the US.

The brown color on the sole within 5-6 wares came off of the heel and edges. It was two tone cream color and brown, ridiculous looking. Had to argue with Dillards manager to compensate me for a defective sole on the shoe.

I had a previous pair 4 years ago and loved them! They stayed looking great! I finally wore them out. So excited to get a new pair but instantly disappointed!! Color is flaking off and discolored, heal is coming apart. Quality has gone down, way down!

These were too cute, but HIGHLY regret buying these! So disappointed in the quality. I purchased these boots less than 3 months ago. I am a teacher so am on my feet the majority of the day. I was so excited to purchase my Lucky brand boots because I was confident would last for years. Unfortunately after 2 and a half months of wear, they have completely broken- the sole having completely separated.

I usually love lucky products, for the style and quality, and I own and gifted Luck Brand products many times. But after waiting for 2 weeks for the "free delivery", I was excited to finally get my black booties and I immediately put the shoes on and wore them in my house while making dinner. They were cute and so comfortable! My home is mostly carpet except for the kitchen, and I wore for only about 1.5 hours. After dinner I noticed the dark outsole bottom paint was missing, and now exposing a light cream color rubber underneath. It stands out and looked like I had been worn for months. On the edge of the shoe, toe and heal and bottoms, dark cheap paint had scuffed away from the rubber, revealing very light color beige color underneath. Im am a mature woman who is gentle with my shoes. If they look like this the first wear, how shabby will they look in a week? I paid over $80.00 for cheaply made shoes. I am very unhappy, and I am now reconsidering my love for Lucky Brand products.

Overall the boot looked great. The 12 wide fit, but was a little snug. Didn’t feel very wide, but I would assume that it will stretch overtime. I ended up returning the boots because the side zippers didn’t work properly. I had the boots on and the zippers zipped and walked around my house for a little bit. First off, the zippers were difficult to zip. Secondly, the zippers popped open when zipped up. And I couldn’t zip then back down. It took me 20mins to get them off. Horrible quality. Not sure if it was just my boots or among all in the style.