Customer Reviews Lucky Brand Basel

Just received these after purchasing online. The length is perfect buy OH MY they are NARROW, i guess i have wide feet. Does anyone know if they will stretch out because they are extremely uncomfortable?

This is more a negative comment on the process of exchanges than the boots. I love the color and feel of the boots... but, they definitely run small! Even though I purchased a half size larger than I usually wear, they are still too small. I couldn't even get my foot in the boot! Unfortunately, Lucky Brand does not make it easy to exchange a product. I had to re-purchase the boots, which by this point were not showing the sale price anymore, so I currently have paid for two pair, one being at regular price, and don't even have any boots I can actually wear. And I still have to send the current pair back, call them if I want a paid return label (which, by the way, they deduct from your return amount when it reaches the warehouse, so it is not actually postage paid by them) and call them again to have them adjust the price of the new pair once the other pair has been returned. All of this I found out over their chat feature. Why can we not just do all of this through the online chat system? Way too inconvenient. I guess they know they have us hooked on their product, so it's taken advantage of.

When I saw these boots I knew then I had to have them! They are prettier on and are so comfortable for school. My only complaint is that the shoe fits true to size but was too wide around the top. Which made it look like they were too big for me. Overall though I love them and can still rock em'.

These boots are just OK. The soles are comfortable but the edges chafe my ankles. I don't like that the soles are rubbery and feel cheap. The shoes feel slightly big, maybe half a size too big.

love these boots but the fake leather starts to rip off like paper.