Customer Reviews The North Face Chilkat 400

These were WAY too small and I ordered a half size up as well as a full size up. I don't know what size I would need-- maybe 3 or 4 sizes up? Ridiculous.

Ordered a 9.5 and it was too tight in the toe box for my comfort. Liking everything else about the boot, I turned around and exchanged it for a size 10. Tried on the 10 and it feels EXACTLY like the 9.5. Returned and will not reordering. So disappointed as the boot itself is a great looking shoe, but for my wider 9.5 feet, the design of this particular style is not meant to be.

Bought these in black for work. Wore them for the first time yesterday for 6 hours in the snow in 30 degree temperature & was very disappointed. My toes became very cold & wet.So much for being "waterproof" & warm, description is misleading. Other than that they are stylish & comfortable for the most part, but will not work for me. Decided to give North Face a try after wearing Columbia for years.

these boots were fine when i first purchased them. i've had a pair for several years. i do not actually live in a place with much snow and have worn them maybe 8 times, tops. this past weekend, i made the mistake of thinking they could come out of my closet for some snow tromping -- bad plan! the toe box rubber/plastic cover with just a very few steps, completely shattered, crumbled. this is not a wear and tear issue, this is a defect issue. when contacted, n.f. states their 1 year limited warranty on shoes, sorry, can't help you. i would buy any other similar style, non-n.f. brand shoe before i would buy these. even if i could get another pair for free, who wants a shoe that will break apart when you need it the most? i've checked on line, and it has been a recurring problem, which seems to be receiving little support for unsuspecting customers. the common advice given being, you can't store them, you need to wear them a lot. hmmmm...well that sucks.

My wife had a pair of these for about 10 years. They dry-rotted and ripped at the rubber and she wanted the same pair. We ordered them but they were 1-1.5 sizes too small, she couldn't get her foot in.

Not impressed - I expect more from North Face - boots very comfortable and feel like wearing ski boots also they don't keep the bottom of your feet warm. The ankle and tops yes but not the important part, the base of the foot. Wish I could return these and wish I had bought them at Nordstroms as they have a super return policy. Don't waste your money.

I am finding it very difficult to answer the questions about arch support and width because I could not get my feet inside the boots. I ordered a size 8, my usual size, but the padding inside was so plush and thick, I l literally could not get my feet inside the boots! I am sure that it is quite warm due to all that padding but to no avail if I cannot wear them. Rating low in overall and comfort as a result. These are good looking boots but I have no choice but to send them back.

This boot would be probably good for snowboarding. I ordered a 1/2 size bigger to have some sock room but it still feels a size and a half smaller! (I am size 7 1/2 but the boot feels like a size 6). And from the outside it looks like I am wearing a nine, boots looks so huge and bulky. Very disappointed. So it's a one star for me.