Customer Reviews New Balance Hook and Loop 577

I have bought 2 pairs of these for my Dad and have sent both back. On first shipment the left shoe was defective the toe box was more narrow than the right shoe. Second shipment the right shoe wouldn't even sit flat on the floor, definitely a manufacturer defect. Velcro straps too short. He has worn a 2E in New Balance walking shoes before and now the 4E are too narrow? We are done trying to find a pair of New Balance that will work. New Balance quality has gone downhill over the years. Only good thing I can say is the exceptional Zappos customer service in handling this.

I have been buying New Balance shoes for many years. All my comfort shoes are New Balance. These - and the 812s - are amazing comedowns. Clearly this is a different company for the quality manufacturer I was used to. I tried pairs of each these and the 812s. In none of them - I tried a few times - was the velcro long enough to double over to close the shoes securely. In the 577s, the velcro wouldn't even stay closed at all without pinching my foot. In addition, the toe area pinched. I send these back and kept the 812s and now the velcro closures of them keep popping open. In addition, there is no spring to the soles. While I could wear all my old New Balances for substantial hikes, I cannot walk two blocks in the new ones without feeling uncomfortable. I have to wear them like dress shoes - and have another pair if I want to walk any distance. Don't know how New Balance could change like that, but I no longer look to them for shoes. Color is nice.