Customer Reviews The North Face Borealis

I bought this backpack to replace my Jester backpack because one of the straps just broke off one day and repair time took 8 weeks. Within 6 months of ordering this backpack the strap also broke, so I sent it back like the last one to be fixed. Within 3 months of using the "repaired" backpack, it broke again!!! The quality of North Face backpacks is so terrible especially when compared to the high prices. Do not waste your money. Although the products are "lifetime guarantee", the reaper time is extremely long, inconvenient, and the product will continue to break.

Bought the backpack in July. The side pocket is already worn out after less than half a year. This has never happened with the other backpacks I ordered before from other companies. Poor quality product.

This backpack has caused me so much trouble. Obviously, as expected form north face the quality is great. However, it is SO impractical that I'm now using my far lower quality jansport bag because I couldn't deal with wrestling with this bag everyday. First problem, it's very tall. My books seem to only take up half of the height and it makes sitting down with it on the train very uncomfortable. It's also very thin, so it doesn't fit much and doesn't stand up on its own. In addition to that it has an extremely awful front pocket. Whoever designed this should seriously be fired. The pocket is at the top of the pocket and only goes half way down. Not only does this make the bag top heavy and unstable EVEN when I lean it against a table, but it means that When I have things in the pocket, I can't put things in the main compartment because it bulges inward. Overall, this bag is not worth it.

bought this at the beginning of school year and it lasted exactly 4 weeks before both side mesh pockets started to tear. The ONLY thing ever put in the pocket was a tall slender water bottle. I returned to warranty dept and after 6 weeks I was told I could get a new backpack. While I am happy with the resolution, the turn around time is excessive and the design hasn't changed....warranty dept informed me that they are having a lot of these returned

Have been using for a little over a month now. I like the look of the backpack, but it's very uncomfortable, even when it doesn't have much in it. I'm not a fan of the design. The straps are so stiff that they irritate my shoulders anytime I'm wearing it for more than 5 minutes. Not worth the money in my opinion.

I purchased this backpack in July for my daughter to start school in August here it is now October and her backpack is torn. She doesn't put hardcover books in her backpack only her paperback book and her laptop as all of her books are electronic. I bought this backpack because of the great reviews and the quality of TNF products. Had I known that this backpack would only last two months I would have purchased a backpack from somewhere else at a cheaper price and better quality. I am highly disappointed and upset with the quality of this backpack.

I bought this bag primarily for work, hoping to use it occasionally for travel/hiking. The design is terrible. The middle pocket with pen holders, key chain, and other organizational features only goes down about 2/3 of the front of the bag. Because these are not items I remove from the bag regularly, they weight the bag down from the front regularly. Also, the design of the bottom of the bag prevents it from standing on its own. So when the bag whether the bag is full or empty, it will not stand on the floor or on your lap. Very annoying on a subway commute, when it is essential to be able to have your bag stand on it's own. This is my first backpack from TNF. I have had it for 5 weeks and will be getting rid of it. I recommend looking at another brand, as all of the current TNF bags seem to have this simple design flaw.

This bag absolutely killed my back. It is so stiff! I was hoping that perhaps I just needed to wear it down a bit and it would become looser but I've owned it for a month and have no luck! On the bright side, that means it's durable but I simply can't use it which is VERY unfortunate because I LOVE the design. As of now, I've been having back problems and shoulder pains for the last couple weeks because of this bag. I can't even sit for too long without feeling discomfort anymore! I don't even know if I can return it to get a full refund.

The color is nothing close to the picture. i thought it was a completely different backpack when i got it

I had high expectations for this backpack since it was so expensive and had really good ratings. As soon as it arrived I put a few of my college textbooks in the bag and tried it on. The straps are absolutely awful. They dig into my armpits and collar bone. I've even tried adjusting the fit and it still does the same thing. Definitely returning this product and never buying a backpack from North Face ever again.

I used to own the classic Jester backpack. I used it for school and traveling. I bought the new and "re-designed" borealis backpack and I hated it. It's too bulky and it had no room. I could only fit my laptop and two binders and it was full. The part that I dislike the most about the new design is the flex vent. It is so stiff and it hurts my back. The backpack is not flexible in any way. I like the old design a lot more because it was roomier. Please bring back the old design, the new one sucks.

i hates this bookbag I couldn't even fit 4 one inch binders in it. absolutely terrible

The Bookbag was overall much darker than the picture. How are we supposed to know what we are buying?

This bag didnt fit anything at all. The straps are thing and rock solid. The bag is so thin and the material is so hard that it is hard to stretch to put binders or books into. It is a horrible bag and I do not recommend.

no

I've been a very loyal customer for the North Face brand, specifically in backpacks, for many years now. I was looking forward to buying the Borealis backpack but when it arrived, it was nothing like how I was expecting! It used to be much prettier, now it is bulky and the side pockets are far too deep, and in all honestly, it's been turned into a way uglier backpack. Please- I'm begging you, bring the old Borealis backpack back! At least before back to school starts in 2018. :(

I want the other design back. I don't like this design. Please bring it back.

It is July 13, 2018 and I just got on here to buy this backpack thinking it was the old design. But to my surprise they changed it. Yay... not really. This design sucks and is not cute at all also boring colors. Please bring old design back. Also I am trying to go to the Northface store this weekend in hopes that they still have the old design available. Wish me luck.

I was excited to try this backpack out. I've had it eight months and am now searching for a new backpack. There are quite a few things that have irritated me to retire this one early. For one, you cannot wash it, and folding it to fit in the washing machine isn't an option unless you want to permanently damage the stiff backing. It's also not as roomy as you would think, as the bungee on the front tends to constrict the backpack from expanding outward when using the larger front pocket. The backpack also does not stand on its own. I lean it against anything and it either slides down and lays on the backside or falls over on the front side. Additionally, a couple of weeks ago the drink pouch began to fall apart. I would not buy this product again.

Very disappointed in this backpack. Does not protect your books from rain. Now having to pay for water damaged books that were inside my zipped backpack. Never had this problem with JanSport. Expected more from North Face!

My books were damaged from a light rain shower because this backpack is not water resistant as it claims to be. Not recommended.

When I first saw this backpack online, I thought it was super cute, especially the color. I asked my parents to get it for me as a birthday present, and they did. I was really excited when I got it because the Borealis backpack is the bag that everyone at school uses. I took it to school the next day, and I don't understand how people use this for school, because it barely fits anything! I couldn't bring home everything that I wanted to, and I'm only in 8th grade. Imagine how much worse it would be for high schoolers! This product is a huge disappointment. The North Face products are usually very good, but this one needs to be improved drastically (especially for the expensive price). I will be returning this backpack tomorrow.

I just started high school 5 weeks ago and was hoping to use this backpack all 4 years. My backpack broke completely randomly. After class, I lifted my bag up and the strap snapped out of nowhere. This is supposed to be a high quality hiking backpack and it couldn't even hold up for 6 weeks with very little in the bag. I honestly wouldn't recommend this to anyone. My friends have $20 backpacks that I would consider higher quality than my broken $90 bag.

ok so there was a HUGE buzz abt nf bpacks @ my skol so i bought 1. theese are a peice of something that i cannot say (only cause i want to keep i g rated) but ya so i dont understand the whole buzz. but what ever ppl are a bunch of ....... anyway so ya! DONOT BUY

I ordered the Coastline Blue and Electro Coral Orange. I was so excited about this color combo. It looks so cute on the screen. When I looked at the backpack in white, I saw that the pink-coral shade on it was actually stated to be the same color as was on this coastline blue, so I decided it was the perfect touch of femininity without being too girly. I just got it and it is not even close to being pink or coral. It is a bright neon orange. The blue is actually much darker, too. The backpack is not attractive by any means and is far off from the picture. I'm returning it in the morning.