Customer Reviews Timberland Classic 2-Eye Boat Shoe

I don't know because I was return it

First time if bought timberland shoes that were either incorrectly sized or cut to small, they were suppose to be wide. Doubt they would be anything past narrow!

bought 13W way too narrow! Have always bought these for over 20 yrs. Never a problem. Now terrible quality and customer service is terrible.

They are too short for the size :(

Uncomfortable fit. Returned

They run really tight

I bought these for my boyfriend's birthday. The shoes came and were too big, so I went to the website and was advised that a "generic" shipping label (it does not save anywhere and it does NOT link to your account) can be generated. Nothing needs to even be bought, I could literally generate a hundred of them right now. So I did this and sent them back. I never got confirmation of the return, so after about 3 weeks I called and used their chat and was advised they were not received and that even if they were, they weren't linked to my account so they would be in some "unmarked" pile. No where did it advise that I needed to somehow mark these. Months went by. I was accused by customer service of lying of even returning them, while they simultaneously and repeatedly advised me that their warehouse was "about two weeks" behind on returns because they had closed for some undetermined amount of time. Timberland made sure I was charged TWICE (I had ordered the correct size as I was advised that they don't do exchanges) for these shoes. The customer service was atrocious and I've never felt so accused publicly in my life. It's safe to say I'll never be shopping with this company again. They've lost a loyal customer who would never dream of doing something so low as what was insinuated. Companies with integrity who are loyal to their customers would have recognized that they were ADMITTEDLY disorganized and given the customer the courtesy credit. Also, being that I used a label from THEIR WEBSITE, it certainly couldn't have gotten delivered elsewhere. Easily the worst experience I've had with a major retailer and I'll be posting this review everywhere.

The leather in the shoes is so stiff they hurt my husbands feet. This is the first pair of timberland boat shoes he has bought, so he wet them down and wore them in the house to stretch them to his feet. That didn't work so we returned them. They were returned to us as "worn so no refund". Satisfaction obviously not guaranteed. Buyer beware.

Disappointed that the two-piece rubber material sole separated. Glue would not hold the sole together.

I had a pair of Timberlands before and they were VERY comfortable, I'm disappointed in these.

I ordered the shoe anticipating a navy shoe. Upon arrival it was more green than navy, and a size to small. I was advised by the customer service rep to go a size down. Nevertheless I returned the shoes.