Customer Reviews Timberland Earthkeepers® Rugged Original Leather 6" Boot

This boot just isn't durable. It's a very rugged stylish boot, but outside of its good appearance, the boot isn't durable at all. I've have these boots for about 16 months now, there's now a hole in the bottom of the shoe, and the bottom rubber is begging to separate. I bought them for work (I do a bit of walking around construction sites) and hoped they'd be durable walking on rocky terrain, but no luck. Timberland isn't as durable as they advertise. I have 2 other pairs of classic tims (1 is 2yrs old, the other is about 4yrs old) that separated at the bottom as well. Buy for style but not for work....

My husband ordered these boots in two sizes and kept the larger size. He sent back the smaller size and within a few days Timberland sent them back to him saying they wouldn't take them back because the leather was too scuffed. Since he kept the larger size it was clear the returned size was too small and it's not like he was trying to scam them. They were never worn and any scuffs on the leather were from the packaging. After contacting their customer service he had to send them several pictures and now he had to send them to their warranty group, which apparently is a 4 week process, where they will decide if they will take the boots back. As a big shopper myself and having dealt with so so many brands, both high and low end, I cannot believe the absurdity of this and how poor this customer service is. The boots were clearly not worn, there is absolutely no scuffing or wearing on the soles and just some small scratches on the leather based on the packaging. I have never had anything questioned before and honestly mostbrands would take something back even if it had been worn and there was an issue with it. It's a shame because my husband loves Timberland boots and has been wearing them for years but we will never shop here again and will let friends know about the poor experience.

I ordered these shoes in black and wheat and got them in the mail yesterday, and they were FAKE!! I could not believe it. I have real Timberland boots purchased from Champs. If you look at the images, it is extremely obvious they are fake; I knew the second I took them out of the box. I will never buy shoes off of this site again. I don't know if this site is a scam and not the real timberland site or what happened.

A quality product but the picture does not look anything like the actual boot. The picture shows a lighter brown "rustic" color while the actual boot is very dark almost black in color.

A week after purchasing a pair of these the stitching split. I returned them and got a new pair, but in a week and a half the stitching had begun to unravel on a different part of the shoe. I really like these shoes, but I feel like I paid enough for them to last longer than a week.

Have owned them for 2-months (moderate use as walking boots in the city) and they are already falling apart. Outer sole is detaching from middle sole, heel is coming apart, and stitching is popping out. They look great but the quality is terrible. I would not buy these again.

Yes, this boots look great. I liked them a lot through the first months I had them. But after a year and a half, they are totally worn out. Stitches in several parts of the boots are worn out and the unions between the leather and the sole are already torn in different spots. And this is not from tough outdoor usage, just from normal urban usage. Of course, consumer service at Timberland told me "there's nothing we can do" when I called asking about it. Bottom line, now I know I should shop Timberland for style, not for quality and durability.

Although the boots arrived in the promised time, they were damaged. Customer service could not exchange them. Instead, we were told to return them for a refund and order a new pair. This was disappointing because they were originally purchased on sale.

Giant scratch on the front of the boot. Also, bought "Youth" boots for 12 year old girl. They make them unisex so they were too wide for a girl.

For a waterproof boot, my feet have never been wetter. I sent them back for a refund because that cannot be how this boot was designed. I must have gotten an ill made pair.

Boots look great, and feel wonderful. I was happy that they were made from environmentally conscious materials, and were on sale. I was happy until the first time I got the soles wet, as these boots have NO TRACTION. I've slipped on surfaces ranging from tile to asphalt with water on my soles. The only shoes I have with comparable traction issues are my old style basketball shoes. How does a company known for making amazing boots produce a model that has worse traction than dress shoes? I will be returning these boots. I'm very disappointed with my first pair of Timberland shoes. I do not know if I will be purchasing another Timberland product.

Junk we received these as a replacement for another pair that ripped after the first wear. These ripped after two weeks of wear! for the money they are awful. They haven't held up well at all. Do not spend the money on these boots.

The boots in the picture are the earth keepers from 2-3 seasons ago. I know because I owned those and loved them. When it was time for a new pair I was surprised with the difference in quality.Notice the blue "earth"keepers symbol in the heel/sockliner. In the new season's boots the earthkeeper symbol is in all white and the leather is not of the same quality as it was a few seasons ago. The picture IS NOT a fair representation of the product. Shame on Timberland for cutting production costs and ruining an all-time pair of boots.

Nice boots, but the sole fell off after a year. My Timberland Pro work boots seem to be bulletproof. I guess they don't make them the same as the casual boots.

I have never written a review on anything in my life. I did, however, feel compelled to write something on these boots. I purchased them several years ago. Possibly even 5 years ago. I wore them maybe 2 dozen times. When I wore them, it was going to football games or to work on rainy days. I never did any activities were hard on the boots. This fall I pulled the boots out of my closet and noticed the sole was totally separating from the boot. This caused the stitching to come apart. Bottom line, the sole is disintegrating and falling off the leather upper. I contacted Timberland customer service about this issue. Again - being that I only wore the boot 2 dozen times, you wouldn't expect this to occur. They told me that I was outside the 1 year Warranty period, but I could send the boots into their Danville, KY inspection / return center for inspection. 3 weeks go by, and they send me my old broken boots back saying there is nothing they can do. They claim that it was determined the materials weren't at "fault", and being that I was outside their 12 month period there is nothing they can do. They didn't even offer up a, "sorry for your inconvenience, we value you as a customer, here is 25% off your next purchase". I have been a longtime Timberland customer, but am sorry to say I will never buy another Timberland product. I'm not even that upset about the boots. I'm upset at the terrible way they treat their customers and fail to stand behind their products for more than 12 months. I have boots that are 20 years old! Give me a break Timberland.