Customer Reviews Cole Haan Santa Barbara

The "Nike air" pockets is marketing crap. They are comfortable yes, your heel has lots of cushioning, but for some reason they wrecked my ankles after walking in a few days. I bought them retail and am going to exchange them. They look and feel right until after walking a few hours in them, they somehow put so much stress on my ankles that I had to quit wearing them. Switched to some Stacy Adams and very happy.

I\'ve had the shoe for about a year and it is as comfortable as is promised. The footbed has a bump in the middle that when walked on for any distance becomes annoying.

Good looking shoe, true to size but not at all true to width. I bought another pair Cole Haan slip on's at the same time that were fine; these fall off of my feet.

These shoes look and feel great. However, the sole will split after 4-6 months. I had three pairs and each one split. I notified the company and was ignored. These look and feel great but be prepared for a sole problem.

I think this is the best looking shoe ever designed which is why I continue to accepting the cracking sole problem. I've owned four pairs of this shoe variant; two brown santa barbaras, one black santa barbara, and one penny loafer design. I love the unusual mid-sole. The larger heel works great with jeans that might otherwise be bit a big too long. After wearing the above shoes for over four years and I walking around with cracked soles as others have noticed. I'm reluctantly going to try a Sperry with the largest heel I could find. I should add that I wouldn't recommend wearing this shoe with the cracked sole. I'm pretty sure the balls of my feet will never be the same from the pain caused by the cracked sole. If only someone else could copy the design of this shoe and make the sole last.

I LOVE these shoes. Super comfortable right away, no break in time needed. Unfortunately, they fall apart at the seems after 5 months of light use. I have had several pairs of the Santa Barbara and they all have fallen apart...either the leather stitching comes apart on the tops or the sole splits. Either way, they fall apart way too soon. I rotate my shoes often so the 5 months I have had them does not represent wear time, just ownership time. I may have worn these shoes 30x total. Zappos has been great with returns and exchanges. After 4 pairs of Santa Barbaras, this is it for me...no more. I used to be able to purchase Cole Haan and have 100% confidence in what I was buying was quality. Now when I buy Cole Haan products, its a roll of the dice.

I have worn Cole Haan for over 25 years. I bought a pair of Santa Barbaras about eight years ago, the sole fell apart. As a true lover of Cole Haan at heart, I bought not one more pair but two! With the same sole. Both pairs ripped apart within one year! I sit at a desk all day. My first pair were the driving moccasins. I am not sure, but it seems Cole Haan has left this old, air window sole behind. Even so, my new brand is Frye!

I have worn CH for over 25 yrs. I bought a pair of Santa Barbara about 8 yrs ago, the sole fell apart. A true lover of CH at heart, I bought not one more pair but two! With the same sole. BOTH PAIR RIPPED APART WITHIN ONE YEAR! I set at a desk, I'm not overweight, nor am I rough on my shoes. My first pair from the late 80's were great for over 14 yrs! I wore them everywhere! I'm not sure what is or was going on, but I think Frye is my new brand.

Shoes completely threw my back out, which occasionally happens. But more than anything, these shoes have been completely impossible to break in. It's been at least two months and the shoes still feel like the first time I've put them on (and that's not a good thing). The soles are already wearing down considerably, but the shoes are completely impossible to find any comfort. Cole Haan is a great shoe. But, for me, this one is not working.

I really wanted to like these shoes, but it just wasn't to be. After about 6 months of wear (never more than 2-3 days a week) they were just wrecked. By wrecked I mean the stitching around the forefoot area had torn a bit, the soles were cracked across the middle. All around just really bad crafstmanship. I loved the initial look and feel of the shoes but they just did not last at all. For the cost I would have expected at least 12 months of wear.

This shoe's sole cracked/split within 3 months. Very very comfortable but the sole splitting is a huge issue. 2 stars due to this issue.

I didn't fully read all of the reviews to understand the issue with the soles cracking. The first time it happened (less than 3 months of wear), I contacted Zappos and they very happily took the pair back and sent me a new one. About 3-4 months into wearing the new pair, the cracking happened again. These are very deep cracks that run the width of the shoe. I sit at a desk for 95% of my day. Please pay heed to the reviews alerting to cracking/splitting making the shoe uncomfortable to wear.

Much too rigid construction. The upper leather is very hard/rigid and the shoe could not be flexed. It felt like it was made of eighth inch sheet metal. Very uncomfortable.

Beautiful shoe, but the stitching seemed to rub or pinch me. Had to return.

The problem I have with these shoes is they break so quickly. I've had 3 pairs, first two the soles split after a couple months (this was a couple years ago). I stopped buying them, but got a pair as a gift recently. Different problem, but the sole came undone from bottom so it squeaks when you walk. It's weird, I've had lots of other great cole haan loafers but this line is not worth buying.

Stylish and comfortable...but the soles crack within months of wear. I have purchased two pair. I was hoping the cracked soles on the first pair were a fluke but it turns out it is a manufacturing flaw. Beware if you are looking for a value purchase.

The reviewers who said that these split across the soles are correct. I've had three pairs do the same thing. I bought them in brown and really liked the style. Within a few months (and I don't wear them more than a couple times a week), they split across the sole at the ball of the foot and were unusable. I figured that was a fluke, and bought them again in brown and black, like an idiot. The brown ones did the same thing again. On the black ones, which I saved for special occasions and almost never wore, the right heel fell off, and I can see the same split happening on the soles of both shoes. I've never had anything like this happen with any other shoes before. I called Cole Haan, and they said I'm welcome to send them in for refurbishing. I don't want that, or see that working. No more Cole Haan for me. There are much better shoes out there.

The soles will crack under the ball of your foot way too early (within a year) for a shoe at this price. Another guy at my office had the same problem. These shoes look good, and the Nike sole is an alluring gimmick, but the quality is a major disappointment. Haven't had the same issue with other dress shoes from CH. I'm convinced it's the sneaker-like sole of this model. Avoid.

My soles cracked also. I spoke with Cole Haan who shoes outside of 30 days are not covered. I was referred me to Cole Haan Restoration. (https://www.colehaan.com/restoration-services.html). I was advised to repair the shoes it would be a lot.

I purchased these shoes from Zappos and within 2 weeks the sole cracked at mid length. These are nice shoes and very comfortable, but are constructed with very cheap fragile soles. Do not purchase these shoes as they will not last.

For background, I have a wide foot with a high arch. The size 10W shoe's fit was snug, but I thought they would break in nicely since they had a high quality leather upper. After wearing them one day, I developed a nickel sized blister on my right heel. I had to replace the shoes with another brand after one day. Maybe it was just a bad pair, but the fit did not work for me. It's too bad because they were a nice looking shoe.

Great looking, comfortable shoe. Soles cracked under normal use. Very disappointing for a shoe of this price range.

Agree with Andrew below. Full width cracks on both feet laterally under the ball. Zappos is making it right though with an exchange so kudos to them.