Customer Reviews Birkenstock Arizona Soft Footbed - Oiled Leather (Unisex)

This isn’t a review for the shoe itself as I didnt actually receive the correct product. Zappos sent me a different pair of Birkenstocks that were clearly already worn, so I returned them.

wrong item was sent. I wanted leather. got nubeck.

So many scuffs on just one shoe. I know i got the oiled leather look but i just couldn’t believe the discrepancy

You may or may not know this but you sent me a dirty used pair of BIRKS, THATS GROSS!! I did not know you take used things back. Oh well first time it’s happened, so I’ll try again for a new clean pair.

The color appears black, not navy blue as described. The leather felt tough and rough on the skin. The main problem, though, was that the heel caps around your heel, and rubbed the inside heel of one of my feet. So, you have to have feet perfectly match the mold of the heel cap, which is rather high on the sides, for these sandals to be comfortable.

Never owned Birks as they are ugly, figured I'd give 'em a go now that they are back in style. Thought I would be sacrificing look for comfort, but I would be sacrificing everything: overpriced, uncomfortable, and yes ugly.

disappointed in style of shoe sent same shoe twice

They were a gift for my grandson. He loves them and wears them all the time!

wrong item wrong material of shoe

You sent me shoes that did not have the soft footbed as ordered.

SENT THE WRONG SHOE AND SIZE.

the color is way darker than pictured

Was sent the wrong color TWICE so returned both and bought them direct from birkenstock. I like the shoe, not the zappos service. What happened to zappos? used to be so reliable.

The shoes had been worn. There were scratches on the leather and they were not in a Birkenstock box. The box said that the original box had been damaged in transit so the shoes were put into another box. I tried to call/message customer service, but they weren't available. I'm done with Zappos. You used to be a good, responsive company, not any more.

The shoes are great and the idea of Zappos is great. I ordered this pair and got a different Suede Taupe…the first time. Customer service was great! They sent a replacement pair. Box matches description above and I got a 2nd pair of Suede Taupe!! I refunded and said I’d try one last time. They apologized and were actually wonderful but the 3rd pair were…Suede Taupe. I never got the Brown Leather i ordered and in fact I overpaid by $10 (the brown leather i never got is $10 more expensive). I give up. I love the idea of Zappos but I don’t think I’ll ever use their service again.

I ordered a size 40 but was sent a size 43. Obviously too large and disappointed. This was the first for me from Zappos. However, Zappos’ customer service and returns are prompt and outstanding!

I bought the size I normally wear in Birkenstock’s and these for some reason ran way too big!! I’m so sad cause I was so excited for how cute they were and I have several different pairs/colors.

Overall rating is poor because your shipping has went from 2 days - 14 days. Very disappointed.

I ordered the narrow and these were not a narrow they were super wide and did not look like the color in the picture.

Shoes too large and didn't get item I ordered... Ordered the soft leather and received suiade

This is advertised as soft foodbed, but it is not. It's the regular footbed.

Birkenstock should do away with the narrow soft bed. If you're gonna wear Birks, wear the originals. No short cuts.

A complete wrong pair of shoes were mailed to us when we need the shoes badly because of foot issue.

Love Birkenstock’s. However… I had a lot of issues with this order. Received the first pair, color was awesome, comfort great, however the leather footbed liner was cut crooked right at the toe on the left shoe. I was concerned that at some point the corner would lift and cause problems so I requested an exchange. Zappos was great about the exchange. Second pair came and they are a completely different color, more of a nude nubuck kind of color? I get variations in leather but this is like 3 shades lighter and NOTHING like the advertised photo. Then, to add to the issues, the right shoe has a pen mark on the leather. I suppose at this juncture I’ve just decided to like the color of the exchanged ones and I’m grateful the buckle covers the pen mark. But still…. at this price there shouldn’t be these kinds of issues. Not sure who to be disappointed with either, Zappos or Birkenstock?

Maybe it is just my feet, but can't wear these without getting a blister in the middle of my arch on one foot. Also, the interior of the leather strap is not finished and gives me a contact rash. Not impressed given the price.