Customer Reviews Birkenstock Boston Soft Footbed - Suede (Unisex)

Let me first say I own several pairs of Birks. Not sure what is happening at Zappos. I ordered two different sizes in these just to make sure this style was the same. I received one pair with a chunk missing out of the suede. The second pair actually looked warped and worn. So disappointed, not even sure if they are real Birks! For the price i would order elsewhere! C’mon Zappos, do better!!

Birks were delivered in an Amazon bag with no box and no packaging. $165 for that?? I can’t trust that they are real so I am returning.

Arrived with no box in an Amazon bag. Size way off, not even sure they are real.

Arrived in an Amazon envelope without box and scuffed up. Not even sure they are real

Very dissatisfied. Ordered on Dec 9 for a Christmas gift, never received. Was refunded, but never received the item. Very disappointed.

First, let me say that the Birkenstocks fit as expected and are a great clog. My issue is that the pair that was sent to me seem to have been worn and are not in brand new condition. There are rub marks on the inner sole. The tags were cut off and laying in the box with the cut string. The box came very damaged. This is really disappointing as these are a Christmas gift for my daughter. With Christmas just days away and these no longer being available, I taped the box the best that I could, reattached tags and tried to make them look brand new. For $160 I should not have had to do this. Won't be ordering from Zappos in the future.

I ordered these Birks for a family member for Christmas who wants them very badly!! I was very disappointed when I received them kinda floating around in an amazon - zappos box? They don't even look like new shoes - they look worn? I wish you would send a new pair. Please respond

The two shoes looked and fit different. I believe that one of the shoes was a counterfeit or defective. Returned immediately.

These arrived in Amazon packaging. The shoe box inside was ripped apart completely and one of the shoes was basically destroyed…missing a snap and looked to be used. I had to return. Ridiculous

Product shipped from Amazon in a Generic Box! Suede was dirty looking. Very upsetting my order shipped from Amazon when I placed order from Zappos and was not notified shoes were not coming from Zappos and not in Original Box. I seriously question if the shoes are even Authentic Birkenstocks. Will NOT be ordering from Zappos again! SADLY!!

I wouldn’t know how they fit because I was sent a used dirty pair of Birkenstock. $170 and Zappos sends me a pair with oil spots on the suede and food in the treads. I contacted customer support and the only thing they offered was for me to return and wait up to 14 days for a refund and I would have to reorder a new pair. I will send these back but no way will I reorder. I have been a faithful customer for many years. Do better Zappos.

These were for my son for his birthday. He wore them to school and the tab/button on the inside of the left shoe fell off on the first wear. I expect better quality from Birkenstock and $160 pair of shoes! I don't know how to return these since I recycled the boxes already. I also cannot get the photos of the shoe to upload so I don't know what to do.

This is not the regular suede shoe. I have no idea what this furry mess is. The shoe on right is what I received. The shoe on the left is what it’s supposed to look like.

Fit and style are good, but quality is not. In less than two weeks the sole has detached. Very dissappointing.

The product came clearly looking used and rubbed out by the toe. Truly disappointing...

Horribly uncomfortable. I wanted to like these, but I’m just not going to suffer through a break in period to wear a pair of shoes. I sent them back.

First pair I got were great but got the wrong size for my fiance. Processed the exchange and you guys delivered a broken and worn/used pair and it delivered in a clear bag?! I’m shook your warehouse shipped a used/broken pair to my door!!

They were WAYY to small.

the problem was not the shoe, but zappos, who delivered a cheaper and different shoe that i had ordered.

I am a 8 8.5(39)in between widths but got narrow and it fit well but a strange pinching feel on right side foot where the sole meets leather.Decided to get 39 regular. Con: as many others reviews stated,new out of the box the black suede had a 1inch x 1inch scuff in center that looks white and front of shoes also scuffed but that able to pass off as "style". I will post photos.

Received wrong size.!!!!