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Zappos.com - Customer Service Center
We Are a Service Company That Happens to Sell ___________:
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
Zappos.com is committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.
Free Shipping And Free Return Policy:
Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders placed on Zappos.com, with no minimum order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to our warehouse are absolutely free. With our 365 day return policy, there are no special catches or exceptions.
By the way, Zappos.com also does exchanges! Please call our Customer Loyalty Team at 1-800-927-7671 and press option 3 for assistance.
Fast Shipping:
Just because shipping is free doesn't mean it should take a long time. We understand that getting your shoes quickly is important to you, so we make every effort to process your order quickly. When you order from Zappos.com, you can expect to receive your order within 4-5 business days.
Our Safe Shopping Guarantee:
Zappos.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
We Offer A Great Selection:
With over 3 million items in stock, we offer one of the best selections anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date. Here's what's currently available:
1,196 Brands - 167,688 Styles - 3,293,215 Total Products
Available in our warehouse for immediate shipment!
Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Our fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it.
Our Fulfillment Facility in Kentucky
Your Personal Account at Zappos.com:
Your order status will be available 24 hours after your order has been placed by simply clicking on the My Account link located at the top of Zappos.com's site. Once there, the following account information will be available for your review:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Certificates
- Or Deactivate Your Account
Frequently Asked Questions: Order Status
