Shipping and Delivery Questions

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

At check out, you will typically see 3 shipping options with estimated delivery dates so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping options – such as watches containing lithium batteries – these items will be marked as such in the product description. In addition, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, Zappos is only responsible for delivery to that business. Zappos is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business.

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

All shipping is free and can take 5-10 business days for arrival to these locations.

All orders are shipped USPS and usually take 5-10 business days for arrival but may take additional time.

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package. You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.

For standard shipping, you should receive your order within 4-5 business days.
Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

Your delivery window will be provided at the checkout page before you place your order. Once your order ships you will be provided a tracking number.

UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number. When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). The policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States. More About Our Return Policy

All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge.

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery .