Customer Reviews L.L.Bean Comfort Carry Laptop Pack 30L

We bought this for my 10 year old for his new school this past November when we moved. At the end of January, I noticed that the strap as already fraying. He is in 4th grade so his backpack is not that heavy. He also didn't use it over Christmas break. This back pack was only used for 4-5 weeks before it started breaking. We have a duffel bag from 30 years ago that is still in great shape and is still regularly used. LL Bean used to be the standard in quality and now I find everything we order seems like its poor quality and falls apart quickly. ( Except the waterhog mats, those are amazing!) All in all, very disappointed in this back pack and its quality. I would not recommend purchasing it.

I should have looked at the reviews. Clearly there's a quality issue going on here. I bought my son one of these 3 years ago or so (which is still in great shape!) but he wanted a more grown up color. So for Christmas I got him another one of these bags. Within about 15 days of use, the strap separated from the seam and wasn't usable. I sent it back and ordered another one. Just received the new one today and it looks like a toddler reinforced the seam in the same spot the other bag broke at with black thread that doesn't even match! This is a new bag they sent me (because my return also just arrived today back at LLBean so it wasn'ta repair). Clearly, there's issues. Very disappointing they sent this out.

I purchased 2 of these backpacks for my boys in High School in August 2022. I purposefully purchased these higher end packs for them to carry their school-issued laptops. Over the past 20 years I have purchased probably a dozen backpacks from llbean for my 3 kids and they always outgrew the packs. No issues. Not so this time. The straps are fraying from the shoulder, the fabric is tearing & the para cord has frayed. I've never returned anything to llbean, but if I could, these would be the 2 items I would send back.

Purchased 10/22. Back pack used lightly 5 trips. Sometime during the 5th trip, the slider clasp fell off - it shouldn't. Before purchasing i tested it's strength, couldn't loosen it. Still by the 5th trip it was gone. Contacted LLBean customer service, was advised they couldn't help. Suggested I go to a sewing notions store for "some sort of replacement." Without being able to secure the backpack, makes hurrying through busy airports a miserable experience..

My son has been using this for one month and one of the main straps is starting to rip at the seam. I spent a lot of time researching to find the best backpack. I also feel that the interior could be roomier. I'll have to return this.