Customer Reviews L.L.Bean 30 L Comfort Carry Laptop Pack

We purchased this bag for my middle-school aged child this fall. Over the past three months, the top handle and both shoulder straps have frayed/come completely off the bag. The bag itself is still in good shape, but without the straps, is rendered pointless. Called LLBean and they have offered to have their quality team look at it and credit me if determined to be a quality issue. While this particular bag was a bust, their customer service remains TOPS!!!

I purchased this bag in the fall and within 3 months the straps started to tear away from the bag. The bag itself still looks great and has held up well, however both the shoulder straps and the top strap have torn away from the bag. I wouldn't recommend purchase as I haven't put anything heavier in the bag then a laptop, notepad and a few paper files.

the lap top bag was very heavy. The interior quality was not LL Bean standards,the lining fabric very cheap and plasticky.The top smaller outer zip pocket lining was so long it fell into the main interior of the bag and become a hindrance to finding items in the interior. The school designed backpacks were better quality for less cost. Returned.

We have Quad Packs from years ago from LL Bean, which are top quality and very well made. One has material fraying from being caught in the zipper, so I thought I'd replace it with this. The quality difference is astounding. The material is thin and cheap feeling. The grab handle at the top is super cheap and flimsy. The small top pocket is no longer fleece lined. It didn't seem like it would last. What has happened with LL Bean backpack quality?? It was cute, but that's about it. But then...I opened the Navy pack and was greeted by the most shocking awful bright blue lining all on the inside. It does NOT match the nice green/aqua/mint blue of the outside cord. It managed to clash with both the navy outside AND the light blue cording. It was an awful, bright, clashing blue. The picture here makes it look better than it does in real life. Like they got remnant fabric on sale and decided to go with it or something. Unfortunately, there were no pictures of the inside lining online so no one would expect this. It was an ugly color. Why not just match it to the cord or go with gray inside? For both the quality and lining color reasons, this pack was returned and I went with a different brand and am much happier with my choice.

I purchased this backpack 1 month ago and already one of the straps is beginning to fray/tear at the edge where it attaches to the top back of the pack. I know this is a high stress point for backpacks but considering I consciously don't overload the bag and have been using it for less than a month, I would have expected it to be more durable. Very disappointing.

I just ordered the Medium Blue laptop Pack for my daughter. She was excited about the blue, with light pink accents. When we opened the delivery, we were disappointed to see a blue backpack with cream accents. I read the description of my order to ensure I didn't make a mistake and realized that there is no print information about the color of the accent. After speaking with customer service, I have learned that the picture is simply not clear. Now we have very little time to rethink.

I want to like this back pack and maybe I will eventually. I will try to adapt to new ways of storing things and see if that helps. Note. 1) that top cute cute compartment, really can't hold much weight because it immediately flops over and becomes top heavy. 2) the first compartment - nice organizing pockets - except that zipper pocket only goes down a few inches on each side. So now I am reaching deep inside the space to get inside the organizing pockets. Probably won't use them. Zipper doesn't open wide enough. 3) the holder for the pens and pencils - only the tiny smallest, skinniest of pens will fit in these three pockets 4) The bungee cord on the outside stretches almost full enough for a full backpack, then I am fighting it to keep my pack open. The information is all here on the website, but I chose something that did not fit my needs.

I ended up returning this pack because the water bottle pockets are not large enough to hold a Nalgene or 40oz Hydro Flask. If I really took my time and jammed the bottle in it would eventually fit but I want a pack that I can easily grab a bottle from.

I loved everything about this backpack: perfect size, perfect color, comfortable. But it started fraying at the top of the straps after only a couple of months of carrying a laptop, cords, headphones, tablet and some assorted odds and ends. It went from my house to the car to the office and back so no hard use. This was the second backpack I've had to return for the same issue. I have an almost 20 year old LL Bean backpack that has held up and still looks great, so I guess I'll stick with it.

Terrible quality. Strap coming off after 3 weeks of use. My child is carrying the same laptop she has carried to school the last 2 years, so it is not a weight issue. The last backpack we purchased from LL Bean was used for 7 years. Wanted to upgrade to something with a water bottle holder and different aesthetic. Very disappointing.

I bought this backpack in February and I thought it would last a lot longer. I carry my laptop and papers to work. The stitching holding the strap to the pack is tearing apart. The bag was not overloaded or abused. I was going to take it on a trip and now I can't. I believe that LLBean should send me a new one.

This was purchased in October 2022 for use by a fifth grader. It did not last! Straps coming undone with normal use. This will be returned.

After my wife's first use as a plane carry-on, the stitching holding the strap to the pack started tearing apart. The bag was not overloaded or abused. One of the zipper pulls unknotted itself and fell off also. The quality is not the same as the packs we bought our kids all through school. Although the store exchanged it, we feel it's not as rugged as we've seen before.

I got this in the Mineral Blue/Dark Lagoon and it looks NOTHING like the photos. It's much, much darker and a mossy green. I'm definitely sending it back and it makes me sick that I'll have to pay return postage on something that looks entirely different than what I intended to purchase.